Murdoch's Ranch & Home Supply — Local services in Fort Collins

The customer service was absolutely terrible you guys shouldn’t judge a book by its cover….. Just because we wear vests, ride bikes, and have tattoos and don’t look like your neighborhood Karen doesn’t mean you forget about customer service. At that point your not doing your job and what you are paid to do but instead every employee followed my family and I around and not one employee had enough decency or even common courtesy to ask us how our day was if we needed anything or as little as if they could help find something NOTHING….. when I finally said something out loud they had the guts to come ask us if we needed anything. I was floored at that point I didn’t want to purchase anything what so ever and would let it be known to each and everyone one of our family and friends they should steer clear of that store all together. It’s crazy how morals have came and gone so quick it’s not even human nature any more to ask how someone’s day is even going. It’s sad really it’s just an eye opener as to how bad judgement is any more and how it’s being taught to not only kids but adults the ones who came from a different day in age and yet they can’t even teach to never judge be kind an spread love. Anyways I hope this is seen and shared and maybe something is done about it because really it makes people uncomfortable not welcomed and personally I refuse to walk into anywhere I don’t feel welcomed at. So good job Murdochs your doing...

I cannot be more complimentary of the staff at this store. I called them to let them know that I had a poor experience at another location. I called to see if they had a particular item in stock. Steve the gentleman from sporting goods was a huge help. I let him know that I would arrive just before they closed. When i walked in Keith and 2 other gentleman helped me with my purchase. I arrived at the store at 6:59pm (they closed at 7). I had my item loaded from the rear dock and was on the road by 7:07pm. Keep in mind that my item required a forklift to get it to my vehicle. The staff at this store personified the word teamwork. I am very grateful for their tremendous customer service. Thank you Keith, Steve, and Team...

This morning, I had an awful experience. A clothing lady named Tammy, would not allow me to return a pair of pants because she said they looked washed and they weren’t. it didn’t have a tag. After I tried on the pair of pants at home, I found out that they were too short and needed to return them. When I bought a pair of pants, I was not able to try them on there at the time and I bought them from the clearance section. It had one clearance tag on it. She had awful customer service communication. I would not recommend her help anybody. I have bought thousands of Dollars from them and this is the first time I ever had a problem...