Trudy's Hallmark Shop — Local services in Fort Collins

First of all, it’s very expensive. There were four cash registers that were available for employees to use, but there was only one checker. There were two employees standing around talking to each other that could have been checking people out as it was busy. Finally another employee came over to one of the available cash registers. We moved over to that one and were rudely told to get back in the other line as they just wanted one line. They said it would be faster! Huh? If that was true, they would have one line at the grocery store with five checkers. I went over and talked to the two women that were talking to each other instead of working the cash registers and they said they were short staffed. Well if they were doing their job they could’ve been checking out people at the empty cash register stalls, and it wouldn’t be crowded. We will never be back other places to go for much lower prices and...

The staff is rude and doesn't care about customer service. It clearly states from the automated order email that when you order online and ship to your local store, you will be called when your order arrives. Making a customer track down their own order and then hang up on them when you mention the policy is to receive a call is no way to run a shop. I will no longer shop here and instead I will drive to Loveland. When I called Loveland about how they handle online orders delivered to a local store, they said they call every customer when their order has arrived and then the Loveland store apologized for the rude behavior of their neighboring store. It is really just that simple Fort Collins, make customer service a priority.

"The store will also contact you when it’s arrived, but you don’t have to wait for...

I have always enjoyed shopping and looking around this Hallmark store. The employees are always friendly and welcoming. Today I went in for the July ornament premiere and was greeted by a friendly helpful employee. I had planned to get a certain ornament and look around but sadly they were playing a haunted house with creepy music, it talked about spells and sprits etc. I realize some people like that, we all have varied interests, but this type is different, and I was very thankful I had not brought my children with me. I quickly made my purchase and left without looking around and shopping for anything else. I thought about it afterward and a friend encouraged me to submit a review so you would know the impact it had on me and possibly...