Ulta Beauty — Local services in Fort Collins

Regarding several of the store employees at this location, yesterday, (February 5 of 25)

I'm new to this area (FOCO/NOCO) being from COS, I've noticed that, in general, people are much kinder here. In general, people here seem to have more manners than anywhere in CO, and I've been here since '79. With all of that said - If I was the one who employed the help of some of these employees, they would NOT have a job right now. I've never been approached (in 53 years), the way I was yesterday, at this Ulta. Being my first experience as an Ulta consumer, I was not familiar with their treatment of their potential customers. I in fact went to Ulta to purchase one thing. That one thing happened to be towards the back of the store. Upon entering I immediately noticed all of the fragrances. At that point no one greeted me, no one asked me if I needed help or anything, UNTIL, I stopped to smell some fragrances. Although I had not come with the intention of leaving with any fragrances, I was happy to see the variety they offer. I immediately decided that I would treat myself to at least 2 yesterday. I had tried approximately 5-6 different fragrances when I caught the attention of an employee. I told her what I wanted and she said she had to go look in the back (they were travel sizes not in the showcase). It wasn't until after sh left and I continued to try other, new fragrances, that another employee approached me and asked me if I needed help. I stated that I did not and that I was already being helped. HOWEVER, that was not the end of this conversation as she continued to stand in front of me, looking kind of nervous, not saying anything. So I turn to her and, "Do you need something else"? Her reply was, "Well someone told me to come over here to help you". Perhaps I wasn't clear. Again, I stated that I've already been helped, so what was the problem? She just stood there looking confused, as was I. Eventually she turned and walked away. Another minute went by and low and behold, another employee approached me and asked me if I needed help, clearly after the first one told her that I didn't. I told her the same thing, I was already being helped, and at this point I'm feeling harassed and asked if I was doing something wrong or missing something??? Finally frustrated with the entire situation I walked away from the fragrances to where the nail tips were. Two other employees later I left completely offended and without one item! As I initially stated, if I were the emoyer of these ladies, they would be fired on the spot. Here's what I believe happened- I'm an artist. I often throw on jeans, sweatshirt and baseball cap to 'work'. I am a FT artist and because paint along with other mediums, such as texture paste, can get quite messy, my attire is often the same, sweats, jeans, etc. HOWEVER, just because I might look 'broke', on any given day, doesn't mean that I am. FYI - For anyone who treats people as 'less than', or targets people who may not fit their idea of a human, shame on you. Here's the difference, these employees are PAID to receive my money, whatever I choose to spend, which yesterday was over $100, when my budget was $15. Upon seeing the fragrances my budget shot up to $115, but left with a big fat, ZERO. So congratulations to these employees who made me feel so unwelcome and targeted, that I left with NOTHING. On the way out the door, I verbally expressed my dismay by saying out loud, "Thanks for not letting me buy anything"! But really I was on the verge of tears and have vowed never to set foot in any Ulta again. Clearly, training does not include diversity, or inclusiveness. For what it's worth, Im also of native descent, (which is pretty obvious when people see me), not that it makes a difference- NOT to me anyway.... Nevertheless I try not to play into 'playing the race card'. I intentionally look to other possibilities, but clearly it wasn't the $500 in my pocket (from my own recent sales) that inspired cash sales. I must say that all of these employees would be fired for sending money...

This establishment is a joke. As a company and this store. I don’t frequent Ulta as I usually order online. However, I happened to be in the area for work and decided to stop by. When I walked in, there were a few associates standing around. No one greeted me verbally. They all hovered together and watched as I started browsing in the fragrance section. It wasn’t until I actually picked up a tester to spray it and here comes Annie. Yes, that’s her name. She asks me if I had any questions. I replied and asked her why didn’t anyone speak to me or offer assistance when I first came in. She laughed nervously and said “we must’ve missed you coming in”. Without any reluctance, I started walking towards the exit. There was no way I was spending my money there after being made to feel so uncomfortable. As I walk towards the door, Annie asks can she check my handbag as its policy when you don’t purchase anything. I looked at her like she was crazy, laughed at the obnoxious request, and left. Ulta already has a notorious reputation for racial profiling, but I’d never personally had that experience until today. You would think after the lawsuits that some sort of diversity and inclusion training would be provided at this point. They apparently haven’t made a conscious effort to grasp and understand the issue of racial equality. I’m sure there are “Annie’s” at their other locations as well but based on my experience at this location it’s easy to conclude that this is racist store that employs non-POC’s who are comfortable with making select consumers uncomfortable....

Me and my mom went here a couple of weeks ago to look at some products to buy. We were helped by Annie. There was a fragrance deal going on with samples and a $15 gift card inside. My mom and I were ecstatic about the deal and gift card until we found out that the gift card could only be applied to one of the sample perfumes at a $50 or more price point. We felt that we were lied to and not told the full details.

We were ready to check out with one of the cashiers and then she just rudely took off to the front of the store and didn’t even acknowledge to us that she was going to be working the front and that someone else was going to help us. None of the other cashiers greeted us at check out and we just awkwardly walked up. Our cashier didn’t provide good customer service skills at all. I had already mentioned that I was going to use my credit card and the cashier still asked me like she didn’t hear me the first time. I was trying to see if I had any coupons and she literally didn’t want to help at all and just stood there in silence like a statue. It made me and my mom feel uncomfortable and like our presence was bothering them (mind you we were being pleasant and not being difficult customers).

After that awkward check out my mom just wanted to make sure she got the gift card in the perfume kit when she asked one of the other cashiers she just said “It should be in the bag” with a tone of attitude and passive aggressiveness.

Unfortunately we will not be attending this specific Ulta again because we were lied to and felt unwelcome...