World Market — Local services in Fort Collins

Large order and just trying to return 3 of the boxes. Over 5 days I've spent 3 hours on the phone holding or messaging with these amateur e-commerce ding-a-lings. ;)

If you buy online know that if you do a return only do one return at a time, per box. Otherwise you will fall into this never ending cycle of non-solutions. They run down the wrong path several times just in the one conversation.

SAVE CHAT END CHAT Tiera: Hi! I'm Tiera. What can I help you with today?8:47:39 AM Tiera: Hello?8:52:23 AM Me: hi8:55:30 AM Me: I setup a return and it is 3 boxes but i was only sent one shipping label. I called into customer support and they were suppose to send two more labels.8:56:16 AM Tiera: I am so sorry to hear that8:57:23 AM Tiera: I would be happy to help8:57:26 AM Tiera: Do you have a case number from your previous conversation with us?8:57:47 AM Me: Yes please hold on second8:57:58 AM Tiera: Take your timwe8:58:35 AM Tiera: time8:58:37 AM Me: xxxxxxxx 8:59:01 AM Tiera: I would be happy to have 2 more labels sent to you9:00:22 AM Tiera: They will be emailed to you in 2-4 business days9:00:42 AM Me: i need to get these boxes out asap so is it possible to send them now?9:00:49 AM Tiera: I can try.9:02:57 AM Tiera: I will be back in 2-3 minutes9:03:02 AM Me: oh thank you so much9:03:12 AM Tiera: Can you please confirm your order number?9:04:42 AM Me: xxxxxxxxxxx:04:55 AM Me: i need a total of 3 shipping labels. previously i was sent just one. thank you so much. you are a lifesaver!9:05:23 AM Tiera: Which items do you need to return?9:06:25 AM Me: Sku: xxxxxx Color: One Color Size: One Size Quantity: 39:06:40 AM Tiera: Thank you9:08:56 AM Tiera: I am so sorry, but since this was not delivered by FedEx will will have to schedule a pick up by Pilot (the company that shipped the chairs).9:10:12 AM Tiera: It will take 3-5 business days for Pilot to reach out to you and set up a pick up .9:10:56 AM Me: why the change - i already have one shipping label? Can i drive it to a store that is open?9:11:50 AM Tiera: Yes, you can return the chairs to the store.9:12:53 AM Me: which store is open?9:13:03 AM Tiera: The fort Collins store is open, but they are only doing curb side. I would suggest you call them before making the return.9:14:17 AM Me: fantastic9:14:28 AM Me: i just called them and they say they are closed9:15:13 AM Me: please send Pilot9:15:35 AM Tiera: They will contact you in 3-5 business days and schedule a pick up.9:17:34 AM Me: ok - is there any info i should have in case they dont call9:17:53 AM Tiera: Yes, your case...

Nightmare customer service.

My wife and I tried to purchase a dining room table and six chairs on a Friday night. The store manager didn't have all the chairs we needed and called a store in Thornton to reserve them.

On Saturday morning my wife and I made the trip to Thornton only to find out they never received any phone call - luckily they had the chairs. When my wife and I arrived in Fort Collins to pick up our table - the manager informed us that she could not sell us the table - something about a recall she'd received overnight. We got a raincheck and were told to check back in a month.

A month later I returned to the Fort Collins store and inquired about the table during my lunch hour. I was informed that my table was not in stock and that the table we were looking for had already been purchased by another customer who had a raincheck. Disgusted I returned home, loaded up the six chairs I purchased a month earlier and was determined to get my money back.

That's when we talked to Heath - the "furniture guy' whom we spoke to when inquiring about another table, informed us that the table we originally wanted was in stock. Turns out that it had been in stock - and that management had not gotten around to calling us to tell us our table was in.

The incompetence of management in this store is unbelievable. We would have given World Market one star had it not been for Heath - who was incredibly helpful. We'd also like to thank the cashier who unknowingly gave us a 60% discount. We walked away with a $700 table for $250.

You shouldn't expect this location to do anything more than sell product...

I cant believe I am giving world market two stars. I love world market its one of my favorite stores. Idk if its this location or if its all of them. Im basing my review off 3 separate interactions. Staff is always unhelpful and snobby. They are stingy with their coupons. They send them but then put all kinds of stipulations on them so they are virtually unusable with no exceptions. Every visit. And lastly I brought my child in to shop for me for mothers day and they didnt apply the coupon. Which would have been like $30 savings so I asked if they could just fix it. It ended up being a return and a re-ring situation to get the coupon applied. I never recieved the return for $123. I called the store 2 weeks later. They said I had to come in to fix it even though it was a long drive for me. Prob hoping I would forget about it. Almost did. A month later I remenbered randomly. I called and talked to another manager who made me send everything but my first born child. Thankfully by miracle I still had the reciepts. He called the next day saying "they did refund my money and no action would be taken". I stated I would be happy to bring my bank statement in and he could see that it was not refunded ever. And he said they wouldnt accept it. He said it could be pending or processing. I know the difference between a pending and hard posted charge and especially after this long. Well I guess Ill have to dispute it with my bank. I wont be shopping here again. Too bad. Not worth the hassel at all. Etsy is...