Walgreens — Local services in Fort Lee

The Walgreens pharmacy here never picks up the phone. The phones are either broken, the store pharmacy is understaffed, or the workers are underpaid and untrained.

Just try to call the pharmacy as a customer from the main line and see what happens yourself.

When calling the pharmacy(which I’ve tried multiple times), the pharmacy manager never picks up and after 10-15 min, the call is just dropped.

I even called the store manager, asked her to transfer me after trying the pharmacy a few times, and after 10-15 min of waiting every time the pharmacy hangs up on me.

Considering the pharmacy department is one of the main reasons why people go to Walgreens, this is unacceptable.

If someone needed a medication urgently, they would die before they got their meds. Or you would force them to go to the ER and spend THOUSANDS of dollars waiting for Walgreens to correct the issue.

If the store is too busy, hire more people. Develop a call queue, get a pharmacy chat bot, put a feature to transfer prescriptions in the app. There are so many options BESIDES hanging up on customers.

All in all I wasted at least 3 hours of my precious time trying to fill /transfer 2 prescriptions.

If I knew it was going to be this hard to get to a person behind the phone, I should’ve used a different...

At this Walgrens the shelves where they keep the items are rusty and many times dirty. THE PRICES are high in certain items their coupons to be applied have very specific conditions to fullfill in order for us to get any discounts..Their bathroom was dirty and had a bad odor months ago we had to call the health department to check on it..we are not sure what happened, because we never get any updates from the health department of Fort Lee Nj ,if they check on any issues..Also their bathroom needs a window as well just like every other bathroom. The sidewalks that belong to this store near its entrance door are filthy dirty and so are the garbage bins too..It takes for ever to get any medications ready from them.Their discounted corner has only a few items and they are still expensive.Wehn we tell their staff that they show us the dollar store so to go there.We know the dollar store ,but why can we not get discounted stuff here?!Are the employees of this Walgrens connected to the dollar store and do not want to give us any breaks here ,so that we can get going to the dollar store which has raised their prices and it should be called DISCOUNTED STORE.They are also dirty too especially ...

I moved to Fort Lee and had my prescription, which had cost $45 and had 3 refills left, transferred over. I was informed that the same prescription was now $105. Attempts at explanation fell on deaf ears so I got my provider, AARP involved in a conference call. The Fort Lee clerk we eventually got, after a long 'on hold' was incredibly rude. He refused to deal with our request to hold to the $45, and when questioned, told the insurance rep that " your company is auditing us all the time' and she should know that. My rep said that the increased price made no sense and would be difficult for a senior on fixed income and he then said, "If your customer has complaint, tell her to buy our company" and then proceeded to hang up on us. I hope this message reaches Stefano Pessina, president of Walgreen's so he can know how the front line at Fort Lee is treating its customers. I will never go there again . By the way, the store itself is dirty and unkempt looking.. I plan to speak to the manager of the store but probably this is a storewide attitude of impatience and condemnation as well as cheating customers out of doctor prescribed...