Buff City Soap — Local services in Fort Oglethorpe

Products might be OK but customer service needs serious help. Was greeted when I walked in, told the girl I was glad to finally be able to take advantage of a special. They send frequent text but I'm always working. Told her I stopped for the B3G1 deal. She handed me a basket and disappeared. After making my selections (no help from either employee) I went to the register. Somehow while waiting a minimum of 7 minutes which felt like 45 especially when I was trying to beat the storm home. Only reason I waited was because with my schedule it's hard for me to make it to the store. Got home, first off no reciet in the bag, then only 3 items that I PAID for not the 4th (Free) one. First of all as a customer service employee myself I would expect the cashier to mention " you qualify for a free item, would you like to grab something" WRONG, not a word was mentioned never mind She was TOLD that was my reason for stopping. Was it my responsibility to assure I had the free item, Yes it was. However if I honestly don't know if the 4th was left on the counter or in my basket I was handed, I was just rushing due to tornado warnings in the area. When I called I was told I could come back before closing, hmm, 🤔 sorry, don't think a bottle of hand Soap is worth risking my life....we are under severe storm and tornado watches for the rest of today. Thankfully I'm not that "hooked" on the items I rather shop elsewhere with real...

I went into the Fort Oglethorpe location today and was pretty disappointed with the experience especially with the cost of their products. They no longer sell full containers of laundry soap and when I mentioned it to the girl mixing my scent she totally disregarded my comment. Then they wouldn't make the scent booster to match my detergent even when they had to mix a number of scent boosters offered on the menu. Lastly, while standing with my kids watching her mix the detergent she mentioned I could go ahead and go pay though there was a line at the register and only one girl available to ring people up. When the cashier finished she was told by the girl mixing my laundry soap to ring me up. I wasn't finished with my shopping, but that let me know I had enough since I couldn't take a second from my shopping to watch her without being rushed to pay. This was my second experience like this, the first being when I went with my best friend to get her laundry soap a...

I’m not sure who was working the cash register Wednesday Oct 18th at 6pm but she was incredibly rude. My family spends over $200-$400 every time we go in there so we have big orders. Yesterday, no other customer was in there. The cashier had man friend who came in and tried to talk to her so I guess she was upset that she couldn’t stop what she was doing in the middle of ringing us up and go speak with him. The entire way through ringing us up she kept huffing and puffing and if we would ask a question, we got a really short answer with a hateful attitude.

We will not be back to this location. Too many other locations nearby and too much money to be treated like an...