Ruddick's Furniture and Flooring — Local services in Fort Scott

Piss poor customer service! The wife and I were in the market for a new mattress, we went to ruddicks Saturday afternoon and found a mattress for $1700. I felt the price was a lil steep turns out that Josh told me they would price match any mattress on their floor. We found the exact bed on multiple sites for an average price $970. The spring count, pillow top foam thickness, over all mattress thickness, etc were identical. Josh wouldn't price match and kept saying it was a more expensive bed. My wife text him multiple times in attempt for him to prove what his bed was, (because truthfully it wasn't worth another trip to ft scott just to look at a label if josh wanted to make a sale and has nothing to hide, I would assume he'd send the pictures via text message.. dont get me wrong he did send a couple pics, of the wrong mattress all together! Bottom line don't tell a customer you will price match if you aren't willing to...

My wife and I called around to multiple furniture store around the city. The big box store that we purchased the couch from wouldn't help us. The other larger stores wouldn't help us. We kept calling in search of a replacement piece for our sectional. My wife found Ruddick's and thank goodness she did. Not only did they search for our piece (only 11 in the country) they ordered and are going to meet me in KC with it. Ashley has been the kindest and most helpful sales rep I've dealt with in a long time. You won't be upset if you have to do business with this company. Thank you again...

The folks at Ruddicks were very nice. We bought a small house and wanted a bed delivered the day we closed so we had a place to sleep. Bought a basic double and box spring and frame. Delivered Jan 30, 2017. By mid-April, the box spring was so warped and making so much noise as we get in and out of bed, it was ridiculous. We can't turn over without very loud creaking, groaning noises from the bed. The mattress is 53" wide, not the standard 54". We were told there was a one month warranty so there's nothing we can do about it. Worthless bed. Would never buy at...