Men's Wearhouse — Local services in Fort Wayne

Our first few visits to Mens Warehouse for our wedding parties attire were great. Sarah was helpful and efficient and other employees assisted in finding us what we needed as well.

We had to order some things from some other locations and they told us they would call us on Tuesday when they arrived. Wednesday we still didn't have call so we called them. The employee that answered the phone said they weren't there and we needed to call back after 12:00 pm when the employee that ordered them came in for her shift. We had to specifically request that they call us instead of us making time to call them for their mix up. We received a call later to pick them up. When I got there, there was 4 employees and not one of them acknowledged me. I stood at the counter for 4 minutes before walking up to someone and asking if they worked there and if they could assist me.

All 7 of my groomsmen and ushers were offered their suits to take home without even being told to try them on before they left to make sure alterations weren't needed. One groomsmen's didn't fit and when I went in to ask about a different size for him and why my grooms outfit had not arrived (the wedding was in 2 days) I again stood at the counter while 4 other employees sat at the counter without offering. Finally, one looked up from the computer and asked if I had been helped, even though it's quite obvious no one sitting there had spoken to me. The employee then continued to answer my questions without even looking up from the computer the majority of the time.

My fiance's suit arrived on Wednesday (our wedding is on Friday) and when I called Wednesday morning to ask when he could come try it on, I was told it wasn't off the truck yet and we would be notified in plenty of time to have alterations done or to place an overnight order to correct it if needed. We were emailed at 3:30 pm to tell us that it had arrived and must be fitted before 4:00 pm that day to make necessary alterations or place an overnight order. So, 2 days before the wedding, he had to rush from work to try on a suit that should have arrived a week prior.

The only reason I'm giving them 2 stars instead of one is because of the pleasant service we had with Sarah and because when our groomsmen went back to get a better fitting shirt, they had it ready for him and knew exactly what he was looking for after speaking to me. Overall, it was an unpleasant customer experience and I definitely don't want to play a waiting game for wedding party attire 2 days before our...

I had gone to this Men's Wearhouse about 5 years ago to be measured for a Tux for a wedding and would pick it up in another town. I was not impressed with the staff that assisted me! Therefore, when I needed to get a new sports jacket and trousers, I thought of Men's Wearhouse and had looked at the comments. Most of them were negative. I went there today with about as much enthusiasm as going for dental work, but I was not sure where else to shop for men's clothing, as I have not bought a new suit/sports coat in over 20 years. When I went in, I was greeted by a young man, Trell, who asked how he could help. I told him and even though he was working with another fellow, he alternated between the two of us and was able to assist me in getting trousers and a new jacket. The tailor, I believe her name was Vickie, was very helpful and able to hem a pair of pants for me while I was looking for the other jacket I got as part of their BOGO offer and another pair of trousers. I could not have been happier. I got great recommendations and suggestions from Trell and was most satisfied with my time in the store. I spoke with the manager to let him know what a fine job Trell had done and mentioned that I was a bit apprehensive coming into the store because of the comments. I told him I would be posting my thoughts about my visit, and believe me, if the service had been poor, I would have been just as quick to...

I don't usually do this but I am attending a friend's wedding this weekend. I came in about a month ago to be fitted and was told that I was purchasing the tux. Total came out to 147.65. Apparently I am renting the tux. The lady who rang me out quickly signed the keypad for me without disclosing anything to me which I thought was weird. I asked if I was purchasing it and the lady shook her head at me and kept doing so while also acting like whoever took my measurements originally didn't even work there. So anyway I cleared all that up and then when I retried the tux on all my measurements are wrong and was asked "Did you loose weight?" I was then told I would have to come back the day of the wedding to pick up my tux. The blonde girl who I assume is some type of supervisor got me some different pants and gave me the oversized shirt that I started with, handed me the suit and said it's $20 every days it's late and walked away. For so many things being wrong, thr least they could have done is not been rude the entire time. Personally I wouldn't ever reccomend this place to anyone based on my experience. Sucks because I don't normally write reviews like this but the service I got was beyond bad. I hope someone gets this and things are addressed but probably not. Have...