Archie's Gardenland — Local services in Fort Worth

Archie's is beautiful and has a long-established reputation in Fort Worth, but I've had 2 out of 3 expensive trees that I purchased from them struggle mightily, despite planting and caring for them with knowledge and care. On the most recent one ($180 Cherry Laurel) I discovered (too late) that the trunk of one of the trees had a major lesion on it, which likely was the cause for it's demise. I suspect it was damaged when they transported it from their supplier. I wish Archies were more careful to not sell damaged trees. I've had better luck with plants and trees that I purchased from Stegalls, Calloways, and the FW Botanical Garden. Also, Calloways will refund your money if the plant dies. As much as I like Archies, I will not return because of these shortcomings. FOLLOW UP POST Within two hours of posting my review here, Randall Archie responded with genuine concern, so I gave him a call. I am happy to report that he (and his colleague, Tim) made it right, replacing the cherry laurel that died and helping me finish the landscaping project I had started in the spring. Friends and neighbors (some who are arborists, others master gardeners, and still others just common green thumbs like me) had told me that my experience with Archie's was an anomaly, now I see that they were right. I am very pleased that things turned out right, Archie's is the kind of local business I'm eager to support. ...

Amazing, always, Steve is amazing and helpful. Best place ever. Thousands and thousands of dollars spent here for my company and our clients. I will add however, since the pandemic, a couple of the young ladies at the front desk are unusually rude to me and my clients, and that needs to improve. We bought a few dozen trees, and 8 of the redbuds when planted, we found, had basically no root ball. They did not make it. My client had paid directly. She was upset, so I called. A girl answered the phone and said, "yep, no warranty. Anything else?" - really short and point of fact for $1000. I said, can you at least let your supplier know? "Nope, we paid for them and you paid us, so not really", and then hung up. That was a very poor way to speak to a client. I called back and covered this with another young lady, who was about 10% nicer and said they really didn't have time for customer complaints and to shop somewhere else. So I will. We opened accounts at 3 other greenhouses. Such a shame, we rent a box truck to buy from here and transport as far away as far North of Dallas like McKinney and Fairview, and want to support our local Fort Worth establishments since we are FTW based for 21 years. Management needs to train their kiddos at the desk better, that's for sure. Steve and the other "adults" there, the loaders, the horticulturists, all amazing. Two teeny boppers at the front can ruin the entire experience for a client, let...

Without going into too much detail, I will say that I know Archies has a great reputation for their customer service and knowledge of their products. My comments are not to disparage Archies Gardenland. Additionally, I am not one to write reviews--never have written one. 2 years ago my husband bought a fig tree from Archies for me for Mother's day. Because he was so impressed with the person he spoke with while there, I went to get another one last spring. Unfortunately, I did not have a positive take on my visit. In the 45 minutes I was looking around inside and out, not one employee spoke to me, not even a "hi", nor a smile. I attempted eye contact and smiling. The lady at the front counter looked up when I walked in the store but never said anything. To be fair, she was saying good-bye to a customer. I looked around in the store for a few minutes. She still never spoke. Business was not booming in there so really, that wouldn't be the excuse. I could go into a bit more detail, but no one wants to read "play-by-play" as I wondered around. Eventually, I will make my way back with the hopes that the particular employees I crossed at the time have had lessons in...