Galactic Gamez — Local services in Fort Worth

Extremely poor customer service. I have enjoyed galactic gamez for months and I'm not necessarily a regular but I do come in there often and I'd say I've been to this establishment a good 12 times already and enjoyed 10 of those visits with me making frequent purchases of PSVITA titles and gameboy advanced games. Selection is really great however like I said only 10 of those visits have been good. I didn't want to stoop to this extreme to give a local and small business a review like this but I feel my concerns must be heard. Plus I feel like mistakes happen and they are part of this world. However with that being said I went to galactic about three weeks ago and was looking to make a purchase of two psvita games. I laid them up to the counter and the individual who was taking care of me at the time mentioned he would have to look for those games as they were not in their regular place. He seemed to have an attitude as if I had inconvenienced his day. I had my friends with me which was Thier first time at this establishment there so they saw this play out and this transaction was taking very long and I went to go look at other video games while I gave the individual time to look for my games I wanted to purchase before I knew it he was tending to other needs of customers and seemingly forgot I had interest in purchasing these games. Hey it's business you need to take care of everyone I get it but when I mentioned if he had found the games I wanted to purchase he said he was taking care of other customers. He then proceeded to acknowledge other customers who just had walked in while not really focusing on any tasks at hand. I didn't want to make a huge deal so I walked out. My friend made a purchase and then mentioned he wasn't coming back because he didn't feel comfortable with that interaction. Just like all mistakes in the world it happened and places deserve another chance plus this place has been getting business from me for a while and even gave them great praise on my YouTube channel. Today I came in right at opening time since I was in the area and walked in with no greeting, really didn't mind as I figured whoever was opening was just taking care of task I went to the PSVITA section and got the two games I originally wanted to purchase the last time I came and it was the same individual who was helping me last time I asked him in the most polite way "hey do you guys happen to have these games?" Which he then proceeded to give me an attitude that was no palatable citing "yeah you walked out last time and did not buy the games" with a look of inconvenience on his face. I simply could have left and not purchased the games which I honestly should have but I'm good faith and I purchased the games. If you were able to recall you helping me from a transaction that happened weeks ago why couldn't you have simply remembered I wanted to purchase the games then and there? Is my question suffice to say I will not be coming back and they are losing my business as a result. This game store is like a 40 minute drive from where I'm usually located and I enjoyed going here. Now I feel as if I am...

Those people are really rude and money hungry. I was playing in the tournament. I have several disabilities including autism. I have several mental and physical disabilities. I have many problems there. One I get pockys there, and I usually never get them bc I never gotten the taste to like them but when I got them there they were amazing. They are like $4 and some cents i got two boxes today which only should of costed me $8-$9 including tax. No i got charged close to $12 today. My next problem is one of the workers im not gonna say anyone's names or who. They were quiet rude to my brother giving him the cold shoulder for no reason at all. All my brother was trying to do was trying to have a nice convo and he got shoved off like nope not gonna do this. Oh let me mention, My brother is also autistic. next issue is I buy yugioh cards there they say "20 cents a piece" but I don't believe that. I got 30 cards, going with the 20 cents price what I was given. I would only gotten charged $6 - $7 including tax. I got charged $11 and some cents. A week ago I asked where are their stitch binders they said they don't have any. They didn't check the back or even on their computer. I have to order it online and wait a long time for it. My last problem happened when me and my brother left. We walked out and one of the people walked out with us saying they have gotten "complaints" about a "smell" they were saying about me. My back pack gotten peed on by my dogs several times. Instead asking me they automatically ASSUMED I didn't shower or something. Then they said something about how I have "the same shirt on from last week" I have SERVERAL of the same shirt that look exactly the same because of my autism. I have to wear certain shirts certain days. They assumed I don't do laundry. People there honestly need to come to me if they have a problem or stay out 👏 of👏my 👏 business. If I could I'd...

Really sucks I can only come in on certain days to get good service at this card shop if eclipse was closer I’d go there non stop galactic as a store is amazing great selection looks like a good environment but when I show up and see Evan behind the counter I already I’m gonna get hassled or bad treatment idk if someone poops on his breakfast every morning or what I came to just see what I could get for a couple cards giving I understand the market moves a lot but offering me 30% in trade in is just disrespectful came in today hoping the other homie was here because I came yesterday and Evan was here so I left he wouldn’t even negotiate just told me basically it’s his way or the highway I’ll just stick to buying packs if I ever comeback to this place since it’s hard to find in the wild and all other shops are so far

In response to you tom I get that I understand that but not even 30% is kinda a robbery if you look at it and card it was but that’s not even my issue with Evan my issue is more of the fact that every visit with him behind the counter is just poor customer service and kinda makes the love for the hobby die a little Ive read 2-4 reviews one of them described him perfectly to how I been feeling as of my last couple visits not to much on the man I bet if you’re his friend he’s a great guy but since my first time in the store I do not like making any business with him even if it’s a 5 second interaction I save a budget for cards every month work hard to buy them so when I do choose to go make a purchase and be excited like I once was as a kid it sucks that I have to deal with poor customer service that’s my actual issue with Evan the card was just the bottom line 30% cash value understanding in your terms of it being a new product but trade in, in my eyes should of been 50% at the least but you run a store not I so...