David McDavid Ford Fort Worth — Local services in Fort Worth

I don't want to give too negative of a review, because in the end, they made things right, but I will be truthful about my experience. Because if they hadn't forced an extended warranty service contract on me during the financing, after I adamantly said I did not want it, then there would have been no reason for them to 'make things right.' First of all, don't trust the trade-in offer they give you online before you go to the dealership because as soon as they see the trade in person, they take $10,000 off the internet offer claiming there was hail damage that only their eyes could see. Second, don't fall for the discount/rebate they post for any particular vehicle online, because when you get to the dealership, the car you were looking at is suddenly a "stop sale," due to a "recall," yet, the vehicle is still in the lot for sale. The particular vehicle I was looking at was offering $12,000 off the sticker price. If it's a "stop sale," they should not have listed for sale on the website or on the lot. Third, don't let them sucker you into the extended warranty service contract. I was adamant from the moment I first walked into the dealership, letting them know UP FRONT, that I would not be buying the extended warranty service contract. Guess what...yep, they added it to my finance contract. After again telling them I did not want that, the finance guy said, "well, this is how the deal is structured," leading me to believe that I would not get financed if I did not buy the extended warranty. Feeling defeated, I signed everything and left. I was taken advantage of by a car dealership. What could I do? Well, I'll tell you what I did. The next morning, I woke with a new resolve. I carefully began drafting an email to the dealership (addressed to Finance). I expressed how I felt as though I'd been taken advantage of. Among other things, I said, "I know the deal is done and there's nothing that can be done now, except to convey my extreme regret for purchasing another [I've been a repeat customer for years] vehicle from David McDavid Ford." I also said that I planned to share my regret across all of my social media platforms, as will my nephew, who has 20 million followers on TikTok. Needless to say, it didn't take long, but I got a call from the head of finance asking how they could "make this right." They re-did my contract, removing the extended warranty, and offering a little more on my trade. I went in that day and resigned everything, so yes, they made everything right in the end. Moral of the story:...

I don’t know if there is enough room for how many accolades I want to share in this review! First and foremost FIND KARL BROWN when you head to David McDavid to look for your new vehicle. Thank you so much to Karl for the wonderful experience for my 19 year old daughter purchasing her first car ALL ON HER OWN! I have bought many cars in my day and this was 100% the most seamless and fantastic car buying experience I have ever experienced. She better go back to Karl and David McDavid because now she is jaded in seeing how easy car buying CAN be.

Benefiting her learning curve, we did go to another car dealer first and had an unfortunate last minute experience and it was disappointing, but we always know to trust that there is a reason when things don’t go our way. This way she was able to see both sides of the car buying experience and understand in her very first car purchase that it doesn’t have to be and shouldn’t be a difficult and stressful experience. She ended up in the best car for her, exactly what she wanted, and with a wonderful gentleman guiding her through the process.

Karl did not rush. He went above and beyond in so many ways from simply making sure we had coffee or water and walking with us to get them, giving her information and instruction about the vehicle as she test drove it and making sure she knew all of the bells and whistles, going above and beyond to work with the wonderful Heman in financing to make it happen, being kind and friendly and talkative while we were waiting, making sure we were comfortable and had enough room for me to get my work done while we were working through everything, explaining the financing and making sure she understood everything about the big purchase she was making, discussing service for the vehicle…all the way down to walking her out to her new car, getting in with her and helping her get all set up and making sure she knew where all of the buttons and knobs were and that she was able to work all of the necessary screens and devices.

It was definitely the end of the day for Karl and Heman by the time we finished up and neither one of them showed an ounce of haste or frustration. They went above and beyond and I have a BMW, but I can promise you my next car will be purchased at David McDavid Ford Fort Worth with Karl Brown. Thank you so much, Sir, for being a...

Extremely Disappointed with the Lack of Communication and Accountability

The service at this location has drastically declined. I’ve brought my vehicle here at least three times before, but this latest experience has been beyond frustrating and disappointing.

I dropped off my Ford Expedition on Monday, August 18th for a warranty repair on the axle, with a scheduled appointment. I made it clear to Tyler that I was pressed for time. I wasn’t expecting miracles, just basic communication. Instead, I was completely left in the dark.

By Wednesday, no one had reached out, so I started texting through the automated system (the same one that texted me 10 minutes after drop-off). No reply. On Thursday, I called and couldn’t get ahold of Tyler. Another employee was surprised I hadn’t received any updates. Tyler finally called back, joked that he might’ve called the wrong number, and said maybe I didn’t need the car. Really? I told him the urgency when I dropped it off.

He said they were waiting on parts and that it might be ready by Saturday. I asked again—please just text me updates. Crickets.

I texted again the following Monday—nothing. Called on Tuesday (8/26) and asked for the manager, Zach, to call me. He never did. On Wednesday, Tyler said the parts had finally arrived, but now I’m "in line" for a mechanic. I reminded him again that I’d be out of town for Labor Day weekend, and again, asked for updates.

The next time I hear from them is Saturday (8/30)—voicemail saying they received a faulty part and now they were considering getting me a rental. I called back, left a voicemail, and surprise: no call back.

At this point, we’re going into the third week with no resolution, no rental, and still no accountability. I’ve had to chase them down for every update. I’ve had to explain my situation repeatedly, and all I’ve gotten in return is silence, excuses, and sarcasm.

I don’t leave reviews often, but this needed to be shared. If you value your time, communication, or professional...