Candlewood Suites Fort Worth/West by IHG — Hotel in White Settlement

HORRIBLE MANAGER/ SERVICE!!!!!! I used my family discount because she works for the hotel (different location). The reason why is because my husband is in the military and was down for monthly drills. We were only staying 2 days so I didn’t want to get a far hotel from him (booked in a different hotel for army). When I arrive to the hotel it was 12pm. I asked for an early check-in there were none at the time so I waited in the lobby with my baby. Around 130 the elderly white lady was going to check in, but my family member had to be there because it was her discount. I had to wait on her because she was in the process of waiting. The manager was being so rude the Indian girl. Waiting for an early check-in, she was talking loud about all the staff members that worked there. And then I’m waiting for my family to come because she work 45 minutes from the hotel. The Indian looking lady was trying to give my room away after my family had explained she’s coming from work (Which is another Candlewood suites Hotel). Keep a reminder this is all before 3 o’clock check in !!!! after 3 o’clock she was threatening me and being rude talking about me to the other staff (the white lady. The lady was cordial being professional, but the Indian lady she was so rude. I was sitting in the lobby being patient waiting and she was yelling “ did you guys figure it out yet?” And I had told her ma’am we are waiting for the lady to come, do you know that my family member even told her on the phone and she agreed and she continuously picking at us. She was embarrassing me as if I couldn’t pay for the room That was The only hotel. I was there for my husband military so I wasn’t staying long…. Didn’t want to be in that location but because my husband was in that location. THE INDIAN LADY WAS RUDE! Unprofessional, and you can tell that she was talking about me and my family to the staff because when we walked down, they were just staring at us. I have Pictures and video recording of how she was talking to me. I had my baby with me. He was tired. We were all tired because of traveling 5 hours. Never staying at this hotel again only because of that lady she was trying to give my room up and check is after three. My family arrived there at 4 o’clock 430. I was only being nice because my family worked for the candlewood suite hotel at a different location and she loves her job. However, this lady was making it so difficult...

This hotel is located in front of a freeway with nothing around it except Chick-fil-A and Panda Restaurant the name of the hotel Candlewood Suites, you would expect the units are suites but surprise!!!! does not have any suites at all. They call the bedrooms... suites with two queen beds 1 bathroom two burner electric stove two plates two bowls two Forks to butter knife cutting board and one knife dish soap dishwasher paper towel measuring cup coffee maker one pot holder and one dish towel. A full size refrigerator a recliner table to work on TV dresser one side table in the middle of two queen beds with a landline that doesn't work. In our unit anyway. The water in the shower is like a drip system so you cannot shower fast because the water is slow. The hotel does not have in house housekeeping. It was a shocking Discovery when we were told in the front desk that we have to stay at least 8 days before we can get housekeeping to clean our room. They only clean rooms once a week!!!!!OMG!!!!!! For real????How unsanitary!!! So does it mean when the person book only two nights or overnight stay it will not be cleaned leanings will not be changed toilet will not be cleaned towels will not be replaced? Just thinking about it makes me imagine horrible things!! When you want your towels replaced you have to bring them in the front desk and they will replace them. If you put your dirty towels in front of your room you will get fined for $25 as well as when you put your garbage bag in the front of your unit, a fine will be added to your bill. Today the lady in the front desk woke up on the wrong side of the bed. She is not happy to help. And all these penalties were not explained during booking process and check- in. To summarize it all if you're not staying more than a week clean your own room bring your dirty towels to the front for a placement throw away your garbage and the garbage can by the stairs or not coming to this hotel at all. If you do ask all the questions before you book your rooms. And make sure you keep busy away from this hotel because it's mainly just for sleeping in and out all day. It's not a place to relax and enjoy your stay, unless these issues does not...

My partner and I recently stayed at this hotel last month, and unfortunately, It was a very disappointing experience from the moment we checked in. We were given a room that had a very disgusting smell and odor!! There was no way we were going to stay in that room. It is beyond me why they would put any guest in such a room that had such a disgusting smell!! When we complained, they came up to spray the room, as if that would make any difference! They then told us that they didn’t have a similar room available and wouldn't have one available until tomorrow, so we had to spend our first night in a much smaller room. It was such an inconvenience for us, as we were already exhausted from a long trip and wanted to rest. We asked about getting compensation for all the inconveniences, but the hotel staff that checked us in and the hotel manager claimed that they couldn’t do anything on their end because we had booked through a third party agency. Which makes no sense! If you all had given us a decent room that didn't have a disgusting smell in the first place, we wouldn't have to go through any of what we went through. Our attempts to resolve the issue with the third party agency were equally frustrating! They couldn’t get in touch with the hotel manager, leading to a lot of back-and-forth with no resolution for a while. It took almost 2 weeks of persistent efforts before we finally received any form of compensation. The compensation received was disappointing to say the least!! The whole process was incredibly frustrating and poorly handled! We do not recommend this hotel to anyone based on our experiences. Please look elsewhere if you want to enjoy...