TYLER'S — Local services in Fort Worth

Went in today to purchase a pair of shoes for my girlfriend. Nancy helped us out trying on different sizes. They did not have the correct size and Nancy said we had to order them. She called another location and said they had they had the correct size and they could be sent to my house. $120 later I had the shoes ordered. 20 minutes later I get a phone call saying the shoes will not be shipped and I need to go back inside and get a refund. The other store “did not have them in stock” even when Nancy said they did. I went back inside and Melissa helped me with the return. There was a little confusion so I wanted to double check to see if I could order the shoes. While walking to the shoe selection we ran into the manager Chris. Chris is the one that called me on the phone and told me that the shoes couldn’t be shipped and I had to come in and get a refund. I told Chris that Melissa and I were going to double check if the shoes could be ordered in the right size or not. He was extremely rude to Melissa saying “go do the refund” and patted her on the back saying you got this you can do it being sarcastic towards his employee. This made me mad because Melissa was trying to suit me and my needs and he was extremely rude. I told Chis I wanted to double check and he had a very bad attitude towards me saying he already double checked on the size of the shoe. As I went to the register for the refund I was extremely frustrated and so was Melissa. This was poor management and staff part on Nancy. Chris needs to reevaluate the way he treats his employees in front of customers. Very unprofessional. I will not return to this location and give them my business. Sorry for the long review just...

I love Tyler’s in FTW. They have something for everyone there but it’s also somewhere a 45 year old dude can safely shop the latest fashion! 😂 That being said, I’m also single and still have to be careful! That’s where the Manager Chris comes in handy! All you have to do is ask and he will deliver. He helped me find what style works for me. From golf shorts to shirts to church pants with hip Sunday sunglasses! He helps me find things I like that look good on me and, gives me advice on what goes well together. I even get compliments on my clothes in public now. That makes me feel good so thank you Chris! Gotta give a shout out to my girl Ashlyn in the kicks department as well. I agree with her taste in shoes and colors. She’s sold me and my son just about every size 9.5 OC’s in grey lol! She even talked me into trying a new brand recently as well. She’s a hard worker and sweet as can be. Everyone at the store is and they seem to have fun and stay motivated at the same time. Always a smile at the door and they remember their customers. Anyone who’s ever worked retail or service knows it’s a tough job. I did myself briefly at a young age, as should everyone. This group puts forth the effort and makes it fun for me. Thank all of you guys and see you again...

The only complaint I have is that for some reason that someone in charge thought was a good idea, they use a third party package tracking app that adds a wholly unnecessary layer of detail to have to consider, when you want to check on your package. Why would anyone swim against the tide of commercial best practices and put a layer on top of established shippers' well-oiled package tracking systems? What's the value to the customer to have to even think about some totally unfamiliar third party application just to track their package? I opted to ignore the noise and just trust I wasn't being scammed. Pro tip: anyone who makes a decision to add unnecessary noise to a mature and bug-free logistical process is not thinking about their customer. Similarly, if you are literally the only merchant using a totally redundant and just straight up useless package tracking "app," or whatever useless layer of bad tech that you decided to impose on your customers, there's a very good chance that the marketplace has voted on the question of its efficacy and overall product-market fit. Just saying.

The good part: It's cool that you had the slides I have been trying to find for months. And...