The UPS Store — Local services in Fountain

Probably the worst experience I’ve had with the company. The two young ladies at the counter were wonderful though. No complaints on them. The manager though. Would not envy those girls working under that. I work for a company that’s nationwide. It’s remote so they ship us our equipment. If you ever have to return equipment, change it out or no longer work for them. You take the items to a local UPS store and follow the guide the company gives you. UPS should know what to do. First they did not. The girls had to ask the manager. No big deal right? It’s not a common thing. I wait for said manager Sandy to come up. (She’s been on her personal cell phone on a call from the looks of it.) I didn’t care at first. Maybe it’s work related. After the girls struggle to find the account the manager tells me I’m incorrect that my company doesn’t have an account with UPS. Mind you have the document pulled up on my phone. After a little searching, what do you know, it’s there. At this point I’m being polite not once in this interaction did I ever raise my voice.

The manager then says we need to scan all the equipment. I said sure. I help the girls take the things out of the box. The girls are having trouble scanning a few of the smaller items barcodes. The manager then says only scan 3 items instead of the 7 items I was returning. The company I worked for said to scan all the items. The manager argues with me that they only need to scan the big items. I say okay. The manager then comes up and tosses the boxes back over the counter saying we don’t need the boxes she tosses them over rudely instead of passing them over to me. She’s still on her phone. No worries I didn’t make a fuss. I didn’t know if I needed to have them wrapped and boxed up. I kept the original packaging the company originally sent just in case I needed it in the future. I’d rather have the boxes than need to pay for new ones.

After asking for an itemized list of what I was sending so the company I worked knew what was on the way, she rudely told me she couldn’t and that if anything is missing it’s between me and the company. At this point she’s just being plain rude I don’t know if she was having a bad day or what. Her being on the phone was just rude. I don’t need them to wait on me hand and foot but some common decency is all that is asked for. I finally asked the girls the bring the items back to the front and recorded a video of said items I was shipping. It was 7 total items: 1 headset 1 keyboard 1 mouse 1 docking station 2 monitors and a laptop. End of the day dealing with request your not familiar with us not fun. However working under that manager can’t...

I wish I could give negative stars but my one star will go towards the younger employee who actually tried to help .

After reading these review I see the “manager “ is the problem! Clearly she hates her job so ups should relieve her of her duties.

I walked in and asked the younger lady if they had all in one boxes to do a Asurion return . She asked the older lady . She was super dismissive towards her might I add . The older lady rudely tells her yes and kind of like moves her out of the way of the register so she could go there .

First red flag you ask me how to spell Asurion . 2nd you tell me I need to call them to get a number when I tell you 3 times all you need to do is scan the barcode that I have . You say again and this time you turn your computer around to me and say “you see these red marks , I cannot move on without entering everything here “ I tell you I know that but you just need to scan the barcode they sent me. You finally decide to listen after going back and fourth with me for a full min . You can scan and look at there it works then you ask me for another number I give it to you . Then you tell me again I need to call Asurion to figure out why your system is asking me for a garage band. I tell you the guy at the other ups bypasses that bc that has nothing to do with me . You tell me again I need to call Asurion to figure out what that is .

At this point I’m really aggravated I tell you . I will go to my other store bc clearly you don’t know what you are doing . You yell something out at me when I’m halfway out the store .

Moral of the story UPS needs to do better with who they hire ! This lady is rude and disrespectful and very dismissive. She does not want to even attempt to do the job she was hired to do . I WILL NEVER STEP FOOT IN THIS STORE AGAIN ! The only reason I was there in the first place was bc I had another stop I had to do and the store was right there.

I left and drove 15 mins to the store I normally go to and the guy shipped my item off in less them 5 mins with the same information i attempted to give to the old lady at the...

Sandy at the Mesa Ridge Pkway/Fountain Colorado location was friendly and very helpful. I came in a half hour to closing with 4 large suitcases to ship out, and Sandy had a great attitude and was patient with me as I searched for my notes on inventory categories to give her the proper information to label and insure each bag. This UPS location does not have a floor scale, and she was kind at assisting me in hoisting the hefty suitcases onto the counter scale. I give Sandy and her friendly co-worker five stars for attitude, friendliness and assistance!

I give the steep UPS pricing to ship/insure things of high value 3-4 stars. I paid just over a month's NYC rent to have things shipped from Colorado to Upper Manhattan! I usually ship with FedEx, but this UPS was more convenient to get to this year vs last year when I shipped to the same location from FedEx. This year I had to spend $1000 more to ship one medium suitcase more than I did last year from FedEx with similar items. The price difference was a shock, but I had a time limit and had to bite the bullet and go with it.

High cost aside, I believe it would benefit UPS to invest in a floor scale to more easily deal with larger packaging and suitcases. On the UPS website it states: "We provide cost-competitive options to ship your bags quickly and easily. Before you go, just bring your suitcases to The UPS Store® and avoid the whole airport hassle." Lovely employee, Sandy, did not complain about it, but in my opinion UPS should invest in scales that will keep their customers and their employees able to use proper scales instead of hoisting things onto a high counter- this will keep customers and employees safe from injury. Awesome to have UPS advertising ease of avoiding airport hassles, but not awesome to lack the proper equipment in store.

Back to the point- this Mesa Ridge/Fountain, CO UPS location has great customer service, but the pricing/insurance costs and available scales for heavy...