OneAZ Credit Union — Local services in Four Corners States

I had an appointment I set online to meet regarding needing a mortgage. Online made me select between phone or a zoom meeting, I chose phone even though I wanted to meet at the branch. I got an email telling me I had an appointment at the branch. I waited and the phone call never came. So I thought I'd go to the branch because I made an error. No, I was right, it was supposed to be a phone call, it's just apparently Jeanine doesn't care to make her appointments or even send a messages to let you know. Sorry if my having banking needs bothered you while you worked, Jeanine. There is absolutely no excuse for my appointment to have been flat out ignored.

I was contacted and gave a rep in the Saffird office a chance. She was nice but at the end of the day, they use underwriters that make up rules as they go along. They ask for things that literally are impossible to get like letters regarding what your contracted employer is going to say you owe in taxes. Maybe if you need a basic loan you're okay but if there's anything thay requires real mortgage knowledge, they will make up rules as they go along to hold you back as much as they can.

For me, I make a lot more money than I did 2 years ago however they will only go based on older W2 forms because they say that while my income is guaranteed, no one will write a spexific guaranteed amount. Go to your boss and tell then you want a legal letter saying that you WILL make a certain dollar amount over 3 years and watch them laugh at you.

Unprofessional. Do NOT know what they are doing and instead of making sure to do it right, they make up arbitrary rules.

Buying a home is very stressful and they will do what they can to increase the...

I just refinanced my car with Tanya Case and had THE BEST experience with her. I don't have anything negative to say at all. This was the best experience with any car loan hands down. Any loan ever! My husband and I were thinking about buying new car but prices were just a bit too high for us right now and since we were members with OneAZ, I had been keeping an eye on the auto loan rates. Tanya reached out and asked out refinancing our car. I hadn't even thought about but I provided all my info over the phone asked about the process because I was absolutely oblivious. She broke everything down and gave me an approximation of what the numbers could look like based on what I knew my credit looked like. Once we decided to go for it, she ran everything and provided the paperwork. Everything was done through e-Doc except for signing a POW which we went to the bank and worked with Garrett who I also recommend working with. Tanya made this the easiest loan I've ever done. She basically held my hand the entire time and explained everything to me in a way that left me with no questions. If I ever need a loan - It will be through her. If she can't do that loan - You'll have to train her and make it happen because I refuse to use anyone but her in...

Worst credit union in Tucson. I submitted a home equity line of credit application and they didn't get back to me an entire 7 days yet they pulled my credit right away. They rejected based on the fact that my home was purchased within the last 12 months and they do home equity line of credit loans based on purchase price if it's been less than 12 months. On a market that has seen considerable appreciation you would expect them to base their decision on an appraisal like most credit unions but for some reason they assumed I would guess their unique criteria. Their website is misleading and doesn't property disclose their underwriting criteria. I feel wronged not because I was denied since based on their criteria it's a clear denial. But I feel like they purposefully mislead potential borrowers into applying for loans. Just be careful before applying online. Give them a call to find out any hidden underwriting criteria. Don't hurt your credit for no reason. They are also horrible at following back up. I received no email or voicemail for the denial notice. The only reason I found out I was denied was because I followed up...