Emmaline — Local services in Franklin

I came into this store with the intention of finding out more about downtown Franklin’s shops, local history, and decent conversation as I have done with a few other stores. What I found, however, was a bad experience that cannot go unnoticed. I started speaking with a sales associate asking how I was doing as soon as I walked through the doors (big props to her as she understood how customer service works). Wandered around for a little while having small talk. She goes to where her (I’m assuming) manager is at with a customer. Understandable. Manager comes out to check the floor and says “let me know if I can help you with anything”. Cool; Good experience so far. Things took a turn for the worse when she came back out and I asked a little more about the store and the store’s history.

In the most pretentious, “I’ve got way more important things to attend to than you” voice I have ever experienced, she says “I’ve got a customer I’m working with.” I say “okay, I understand.” I then say “I’m around Franklin and do these Franklin walks every once in a while. Maybe next time.”

Keep in mind, she’s got the flare of someone who’s ready to fright to the death. I introduced myself with my hand stuck out which she reluctantly took as she said her name (which now escapes me as I was dumbfounded by the behavior and look that I was receiving. I did not feel welcome in the store anymore and went on my merry way.

That manager needs a lesson in treating all guests with the same respect as a customer they’re working with. For all she knows, I could have been looking for my mom, sister, or other family members. If she was under my management, she’d be facing a write up and minimum 3 hours unpaid customer service...

I used to go to downtown Franklin about twice a year, specifically to pop into this boutique and one other across the street. The merchandise selection is well-curated and special, trendy, and classic all at the same time. I can always find several things I want to add to my collection. The space is really open and beautiful too, making it a great atmosphere to shop in. The jewelry selection is my favorite of any boutique in Nashville & the surrounding areas. Although the shop is on the higher end, there is a diverse assortment of merchandise, so even if your budget isn't huge, you can definitely find something great! Last but not least, the owner is usually at the shop and is very welcoming and friendly- something you don't always find at...

Best women’s boutique in downtown Franklin. The owner is sooo sweet! She’s helpful and attentive. They have the best Jean selection (mother, citizen dl and frame) great belts, hats, cute sweaters and sets! she has beautiful antique pieces (not for sale but so good) and it’s always merchandised so well! I love this little shop and the women...