Hester & Cook — Local services in Franklin

The store layout is great. Love the products. In fact they sell the specific pen I prefer to write with when working. I also adore their use of the old deposit boxes.

The downshot. I went into the store dressed down for the day. The two people on staff (a lady and a young man) glanced up at me before the young lady vanished and the young man immediately buried himself in his phone. I did make some product inquiries and he glanced up briefly to inform me they did not carry inkwell.

I noticed at that point that they carried my favorite pen and made a comment, he glanced up for a second and then went back to his phone. I purchased a pen and some nice chocolate which they had out. The young man did not even speak to me or look at me when he checked me out and as soon as he cashed me out he was back in his phone.

The pen is now used up (I write a lot) and the chocolate was divine. I was about to go back and buy more but decided I just did not want to patronize a place that cared so little about a potential regular customer.

+1 star for the awesome chocolate, floor plan and pen. -4 stars for the complete rudeness of the staff. Will order both products online moving forward, which is sad because I prefer to spend a bit more to support...

This place is dinner party central. Great le pens too for drawing in the back. Love the jazz music and variety of things they sell. My only complaint is that this store is VERY expensive for what it is. Porcelain creamers are $65. Since it’s a super cute store, I use it for inspo instead of actually buying because the prices...

The entire staff was very friendly and helpful, esp. Kim. We found several unique décor items this trip. Always something different in the store when your planning get-to-gathers...