Made in TN — Local services in Franklin

My sister-in-law and her husband were coming to Memphis for a dream vacation they had been planning for years. They were so excited, and we wanted to do something to make the trip even more special for them. I decided on a gift basket, but wanted something unique and special. I found a gift basket through from Made in TN that was almost perfect, but wanted to see if I could make a couple of changes. Once I went into the website, I realized I could actually create my own basket with even more of a selection of Tennessee items. Since I knew my SIL was bringing her own tea from Ireland, I was able to get them fun mugs that they could use on their trip and great souvenirs to take home at the end, along with snacks to enjoy with the tea, and an Elvis themed candle and a Made in TN tote bag in case they didn’t have room in their suitcase for the souvenirs!

Basket shipped promptly, however, it arrived early to the hotel and the hotel lost the package. After spending two days with the hotel over the phone attempting to find the package, I got in touch with Made in TN for help. I don’t know what Sarah, the Made in TN manager who responded immediately to my email, said to the hotel manager, but they were able to locate the package the next day and get it to my sister-in-law and her husband. I really appreciated how the company went above and beyond to help resolve the issue for us. I could tell they wanted us to be happy with our experience and went out of their way to ensure it, even though the issue was out of their hands. I would recommend Made...

This store has an excellent selection. However the sales clerk was useless. There might as well had not been any one there.

I asked for assistance finding something and she said "go look over there." She did not move one muscle off her seat to try to assist her customer. I also told her I would like 20 of the colts candy bars that was right beside where she was sitting. She didn't move a muscle. When I came back with other items she was ringing up my order which was good. I asked her if she got the candy. She said no you can get them out of the basket. Subsequently I left without purchasing the $80 worth of candy.

I later called to talk to the owner to tell him about my experience.The man who answered the phone said " the owner doesn't answer his phone." My last time...

Made in TN!!! I can't thank you all enough for what you helped me accomplish for our Annual Board of Directors meeting that was held in Nashville this August. Elizabeth Cooray you are an absolute gem! I am so grateful for all the assistance you provided me from placing my order, to offering to accept our tote bags and fill them with the order, to making sure our one gluten-free bag was clearly marked with a ribbon (the recipient was grateful as well), and to delivering the filled totes to our hotel ON TIME! I truly enjoyed working with you and it made my life much less stressful while prepping for the event. And all of our attendees were grateful that we supported a local company for our event. Thank you so very much...