Otaku Ramen — Restaurant in Franklin

I went Easter weekend mind u I was on vacation stay 8 hours away in mi. I ordered cool ranch wontons dumplings and two ramen bowl Nashville hot. And chicken one with soy sauce added veggies corn mushroom cabbage and egg all adds and two drinks. Bill was almost 100$ not pleased food taste gummy I had got rice after noodles taste weird rice was eatable but very sticky not hot . Mind u ate it was starving haven't ate all day and we was traveling also very few places was open Easter Day. Food I give it 1 outa ten serious don't go here! Then my cousin food accidentally got rung up on bill I told cashier its two diff order. He should have confirmed and read back before total it and he did not! First error before food and cost. . Then we sit down wait for food it's 4 of us. He bring it it taste weird I hit something else we noticed bill was higher for two people . Then asked for refund he rung my cousin fried Kim's chi rice 🍚 on there. I called about the refund since Monday so 2 days straight !!! No awnser no mender nothing. Employee claim he did refund I deft think he was lying trying to hurry up get us to leave smh . Did leave detail message no call bck it didn't take this long to get refund and awnser s. Mind u went there 4/20 Easter Day. Nothing since no refund etc. Don't waste ure money better restaurant than this. Worst ramen place ever !!!!!! Will never return ever spend money...

The Franklin Factory had this little gem inside. We had a veggie bowl with added tofu and cauliflower. It was excellent on a cold damp day. Lots of veggies, in a rich broth with a pot sticker type dumpling on top. Seat neighbors next us had the beef looking bowls that they said was wonderful. We ordered a side of veggie dumplings, and they did not disappoint. The sauce looks hot, but it wasn’t, just a lot of oil. We were pleasantly surprised such a unique restaurant would be in the Factory, and I’m glad we tried it. The line was very long. There weren’t any tables or seating available inside their area; hence, the 4 star instead of the 5 for atmosphere. Also, it seemed like tables turned over rather quickly, but they weren’t keeping up with cleaning the tables. It was self bussing, so many people left messes. All in all, it didn’t worry us. The food was terrific, and we...

I stopped by with my family and asked a simple question before ordering — whether any dishes could accommodate my 3-year-old’s sesame and egg allergies. The staff member was immediately rude, told us we “shouldn’t eat here at all,” and refused to even show me their allergen menu.

When I got home, I checked their website and found their official allergen sheet, which clearly shows that a few items — like the Kids Chicken Ramen (no sesame or egg) and even the Kids Rice Bowl (with minor modifications) — could have been safe options. That makes it clear the staff member just didn’t want to deal with us.

For a restaurant that advertises allergy transparency online, this kind of dismissive in-person experience is unacceptable. I wouldn’t recommend this location to anyone, especially families dealing with...