Bassett Furniture — Local services in Fredericksburg

I ordered a few pieces of furniture online and it went smoothly. I got the confirmation email. This basset was the closet to my location therefore it became the one that was to communicate with me. I had recently moved into a house (hence the reason for new furniture) my billing address had not yet changed, but for my shipping address I typed in my new house. I got a phone call the next day where they wanted to confirm the shipping address since it was different from the billing. (Makes sense and was great) I was told it would be delivered at the end of the month and they would contact me when it came into the store. 3 weeks go by and I get a phone call from the store. The same lady is again confirming the address, but this time she says my billing address. I correct her and it turns out someone changed my shipping address to the billing address which means the furniture was delivered to a different warehouse. I am told it will take another couple of weeks now to get it sent over to the correct store (their mistake) they do however make up for it by giving me free shipping. 2 weeks go by and I get another call. The furniture is now at the correct store and will be delivered the following week. She reads off the order and forgets to say a piece of furniture. I correct her and she replies “oh yes of course”. Ok cool so my furniture is coming next week. The hubs takes off so that he can be there for the delivery. Delivery comes and what’s missing from the delivery? The same piece of furniture I had to correct the lady of on the phone. (Not sure if she just blew it off when I corrected her or what, but it was still missing) she then says they will need to start the order process all over and it will be another 3 weeks to a month. We are furious because at this point we are living out of boxes because we need the furniture to put the things in. We have to speak to the manager and he does make up for it by giving us a discount. We accept because what else do you do. A few weeks later and we get the phone call for the delivery the following week. My hubs takes off work again to be home for the delivery. We get the missing piece and it turns out it doesn’t work property. Good gravy this is frustrating. They do offer to correct it once again and now I’m hoping the end of this journey is here. Hallelujah

So long story short, the furniture is great quality, but I think the employees need better training (or need to care more about the customer) and they do make up for their mistakes if you are willing to...

Well. .the first review i submitted was deleted by the manager. So here we go again. I witnessed a group of individuals with special needs enter the store as i was about to leave. The group was approached by an older lady who was working. She asked if the group needed help. The staff reponded and stated that they just came in to browse and see the sets on display. The older lady stated that if they were not there to buy anything, there was no need to browse and " this isnt a place for you to babysit these childern". The staff responded with "these are not childern they are adults" and want to browse the store. The lady responded with " this isnt a place you babysit these ADULTS!". The staff responded and stated that they were disappointed in the customer service and rudeness they had recieved and then left the store. I was in shock as to what i had witnessed. Discrimination is not toloreted and is being investigated accordingly. This had also been forwarded to corperate just incase the manager feels the need to remove this review again. I encourage everyone reading this to copy and paste this and post it EVERYWHERE. I have so everyone knows about this horrible incident. So try and remove this again, makes no difference. ADA has been notified and action will be taken....

On 02/23/2020, we purchased cocktail and end tables from Bassett. As the salesperson entered the order into the computer system, she encountered an issue. She asked the store manager to take a look. I was unable to hear what was being said as they discussed the issue amongst themselves. As the manger walked away, he said aloud, we have plenty in stock. He even jokingly said unless you want to buy 56 of them. As I left the store I was told that the items would be in within the next 10 days. On 02/27/20, we received a text message from our salesperson Greta saying that the furniture is due in on 04/07/20. I said this must be a mistake. Perhaps, she means March 7 and not April 7. I sent her a text to verify. Nope, she said it’s April 7. I’m disappointed for three reasons: first, we are returning customers and the overall total spent after this purchase is over $10K within the last year. Secondly, deception. Its obvious that the furniture was never in stock when we placed the order and thirdly, Greta texted me instead of calling. OMG, mind blowing. Where is the professionalism in this story? We are extremely...