Jared Jewelers — Local services in Fredericksburg

12/14/2022: I visited this location today, to have a battery replaced in a watch that I purchased with Jared's "Ultimate Watch Plan & Lifetime Battery" back in 2012. I have taken this watch to other locations in the past; they sent it to the manufacturer, that cleaned it, replaced the battery, and made sure everything was working properly, and send it back to the store. I have NEVER been asked to pay any sort of a fee, as this is a service, I paid extra for at the time of purchase; was explained to me that I would never have to pay a dime to have the battery replaced in this watch. As the watch would be covered by written contract with Jared for lifetime battery replacement.

Upon explaining to them that I had purchased this watch the "Ultimate Watch Plan & Lifetime Battery." I was told that I would need to pay them $100 for "shipping." Now as I stated before, this is not my first rodeo with this watch, so I questioned this fee further. Another lady came over and told me that the $100 was not for "shipping" but to have the watch "sealed" after they open it. Again, the several times I have replaced this battery I have not been asked to pay anything. Needless to say, I did not send my watch off for a battery replacement because apparently now you can sell someone a warranty telling people one thing and change the terms of the agreement whenever you want.

12/15/2022: I reached out to Jared’s customer service center’s warranty department. I got an awesome, friendly, very helpful warranty specialist, Melissa, on the phone and explained my situation. She quickly verified my information since she already had my account information on her screen and could see when I purchased the watch. After a few minutes on hold she came back on the phone and informed me that I was indeed correct about the terms of the "Ultimate Watch Plan & Lifetime Battery.” I should not have to pay $100 to the store for “shipping” nor for “sealing the watch” after accessing the battery. She informed me that usually only diving watches are “sealed.” Furthermore if Movado needed to fix anything more in the watch, I would receive an estimate, through Jared, of the extra cost prior to Movado doing anything. She gave me a case number and told me if I continued having problems with the store, that store should call the Jared warranty department to take care of the issue.

Prior to driving across town again, I called the Fredericksburg store (#2503) and asked for the GM Kathy. Once she was on the phone, I explained the situation from the prior night and recapped my phone conversation with the Jared warranty department this morning. The GM told me the warranty department was incorrect, and she repeated everything I was told the previous day. Then I offered her the case number from the Jared warranty department and asked her to call the warranty department to resolve this situation. She responded by telling me there were 30 people in the store, and she was not going to call. She said the warranty department needed to call her. By this point I was livid and asked for her regional manager’s phone number. She told me she did not know the number and suggested I call customer service. I asked for her immediate boss’s number so she offered to take my number and have her boss call me.

12/31/2022: After speaking with Jared's warranty several times, over the past few weeks. I now know that this "policy" of charging $100 to ship, seal, pay for who knows what? Is not a corporate policy of Jared's. However, is a Fredericksburg ONLY policy, or in better words, I would simply call it a SCAM. I will NEVER shop at this store again. I would rather sit on 95 for hours, than deal with the complete lack of customer care, respect, and diligence, shown by the GM, Kathy, that has clearly trickled down the chain and poisoned the entire staff of this store, rendering all employees rude and incompetent. Furthermore, I still haven't heard a word from Kathy's immediate supervisor whom I was told would be returning my...

Short explanation Was very displeased at both the work quality that the workers put into taking care of my ring, and the lack of patience of the employees Jason and Jia to take the time to help me.

Long explanation I thought a while before deciding whether to give this review one star, and even still my experience was bad enough that I decided it was worth leaving a review of one star. I visited four different times and each time it got worse and worse. On my first visit I was treated well by Jia and had an overall good experience, and ended up purchasing a ring. I had to leave the ring for sizing and they said it should be ready about a week later. Upon my second trip, I enter to pick up the ring, and it’s very good quality and I’m very pleased with my service, so I walk to my car with it and look at it again under natural light only to realize that the band is in horrendous shape with scratches all along the inside that you can see and feel, as well as build up on all of the prongs. After noticing this I kindly walk back in and ask about it to which I am met with a “Oh that just comes off.” And they “clean” it and I uncomfortably leave. I give it a couple days but I just can’t get the thought out of my head that the ring is in very bad condition and I am going to propose with it, so I go back to the store since I have a warranty for it. After I enter, I ask about it, and they take it back for “cleaning up” about 30 seconds later Jason returns with it and it is still pretty scratched up, so I ask if they could redo it, and he grabs the ring from my hand only to return another 30 seconds later to say “This is the best we can do, if you don’t like it all we can do is order another one.” I inspect the ring yet again, only to find there is still an incredible amount of build up on it. I tried to kindly point it out, and Jason angrily grabbed the ring from my hand and said “Oh well.” And they went to order a replacement one. They said to come back a few days later to pick it up, so that’s what I did. Finally my last, and forever last, trip arrived. I had received an email with pictures of the replacement ring, and the diamond had a big chip out of the side of it, so I was going to ask if I could keep my original diamond but put it on the new band. Instead I was met with Jia telling me “That’s expected from a diamond like this, there’s nothing we can do.” And “Well your budget was too small, so this is the best diamond you can afford.” I asked again if they could possibly polish up the band, or replace the stone in the top, and she called over Jason. They were both very annoyed at the situation and started saying that I would never be happy with whatever they did. Jason told Jia to put in another repair to which she rolled her eyes and complained about how much work it is to do and Jason was very annoyed at me for asking some questions regarding it. I ended up returning my original ring and walking across the street to another ring store. It took me about 30 seconds to find a store with far nicer employees and better quality everything.

I worked in fast food before, and I understand sometimes customers can be annoying, but no matter what, you have to be patient. I had to exercise a lot of patience at this store, and I don’t think anyone else did. I understand that my ring purchase wasn’t some incredible $30,000 item, but none the less I don’t think that should have limited my quality of treatment. I had always dreamed of the day that I could walk into Jared and buy an engagement ring, and I was very...

SEE UPDATE BELOW 1. Every single time I go for inspections, they can never look me up in their system. This has been going on for YEARS (7+) despite "updating their system" every time. I'm told I don't need to bring my printed copies of past inspections, but if I don't, they can't find me, It's incredibly frustrating. 2. My next inspection was supposed to be in December 2020 so I go per my usual every-6-month schedule. The door was locked & a sign said to call for appt/entry, but I saw it after I had already attempted to open the door so a gentleman inside came & opened it, asking how he could help me. I let him know I'm there for my inspection &he let me know that due to covid-19, they have ceased inspections. I apparently had even received an email regarding this, that I had missed.. Understandable. I go in January, & the same thing, I am turned away at the door because they aren't doing inspections. Again, understandable. I called in February & was told over the phone by a gentleman I think named Jeremiah (not sure though, ), that inspections are still suspended. It is now April 9th. I call & speak to a women who right off the bat seems annoyed by me but I ask if they have started doing inspections yet & she says yes, so I ask when they started doing them again & she said SIX MONTHS AGO!!! Out of frustration, I said are you kidding me?! & she says yeah why, so I tell her & she says "no, I don't have anyone here who would say that, I'm here so I hear everything." Excuse me?? So 1. You're calling me a liar?! 2. What happens when I go & they say my inspection contract is null & void because YOUR EMPLOYEES HAVE BEEN TELLING ME NO INSPECTIONS DUE TO COVID-19?!!! We have spent insane amounts of money in Jared's & spent the extra money specifically for the inspections & you can never find me in your system, you call me a liar by saying no. No,one said that to you & then you get upset with ME for being frustrated?! Unbelievable. I am going tomorrow for my now almost 4 month late inspecrion... we will see how this goes because I have a feeling it will not go well for anyone involved.

*updated my 1 star to 3 star 4/10/2021 (1day later) I had a much better experience with a gentleman named Todd who took care of my inspections, was able to look me up in the system right away, was genuine & easy going & quick yet efficient in his work. While there, I overheard the woman I spoke with on the phone last night & she is most def not personable, & even openly argued with a customer right there at the counter when they came back in to tell her the ring they sized was one size bigger than when they came in, when they had asked for smaller. Not professional, apologetic or even seemingly decent at customer service which is sad because the way other employees were coming to her for questions, leads me to believe she is the manager. In my opinion, she needs to step down & honestly, Todd seemed more of a manager than she is. If I get her name, I will...