Shopko Optical — Local services in Freeport

Awesome customer service! I went to a place in Byron, Illinois where I thought they were price gouging (i had to spend $1200 for contacts, and I wouldn't find anyone cheaper....yeah okay, not.) I was a little skeptical since this is kind of a chain optical place, boy was I wrong! Not only are they open on Saturdays, he took the time to tell me why my current lenses are okay, but not really the best and recommended monthly which I had before so it wasnt an issue. Also while I was there, a patient needed a surgical procedure done and this doctor was calling people in the area to try to get it scheduled that day, and because it was a Saturday, no one was answering but he really cares about his patients, his staff are amazing, I never once felt like I wasnt being heard. They did not have my trial lenses so they are ordering and should be there within the week. Go to this place!! You will not be...

Our first time to Shopko Optical was a great experience. From the time we walked in until we left, the staff was friendly and welcoming. We were promptly greeted and checked in. The technicians were professional and polite. The Dr performing the actual exam was thorough and informative regarding what I needed. He was able to answer all my questions and made sure that I understood my results in layman’s terms. When it came time to chose new frames and lenses, the technician was extremely helpful and knowledgeable. Her suggestions were spot on and very appreciated. She was not in anyway pushy. She showed both myself and my wife respect and courtesy as we made our choices. It was the best experience we have had in an optical facility. We highly recommend...

Shopko Optical in Freeport has a wonderful, courteous, and knowledgeable staff. The doctor there is very thorough and takes the time to explain things and make recommendations that work best for you. I’m most impressed that no matter how many times you return with issues they work with you. I was told glasses are meant to fit me not me fitting into the glasses. This was proven after three weeks of trying to make a pair work on my face that in the end didn’t. I was able to order different ones with no issues. Also what impresses me is the memory of the staff. They remember my name, different preferences I have and my family and what they prefer. I would highly recommend Shopko Optical in Freeport. Excellent customer service still...