Daniel's Jewelers — Local services in Fresno

I don't recommend shopping at Daniels for anything expensive or if you are shopping for something that will hold sentiment like an engagement ring, wedding band. I shopped here for my engagement ring and was told to get the insurance as it was worth the additional price because it would protect my ring from loss, theft, and damage along with free cleanings. Well worth it for something so important. I was guaranteed the ring would be protected. So naturally I went back to get my fiances ring here, at the same exact location. We were given the same exact speech. And once again felt it was worth it for something so important. So we purchased the insurance for protection and free cleanings. When the ring was lost we went back to the store. The same women who sold it to him brushed him off and told him he was not insured. He went back to the store with proof that we purchased the insurance and she was once again very rude and told him it was on him. When he demanded to speak to a manager she changed her tone and told him he had to file a police report before anything could be done then she would give him a form. So he left. Filed the report and once the report was submitted as approved and filed he went back to the store, to once again be treated poorly and given a form to file a claim. He filled out the claim and we waited nearly a week to hear back. When they got back to us it was a short letter saying tough luck bud! Apparently if my fiance was in a hailstorm or struck by lightening or had the ring forcibly removed from his body or home he would be covered. But everything else was not covered. Not only do I not appreciate the lack of customer service on the stores part, but giving out false information to make a sell and then saying not our problem?? I will never shop here again and make sure my friends and family know it is not worth their money or time....

The staff at the Fresno fashion fair mall location was extremely helpful. They provided a team work of support on the busiest time of the year (a week before Christmas). After all the shopping around for what I was looking for I came to Daniel’s Jewelrs for their custom work on laser engraving but they also were helpful enough to find the jewelry that would work best for what I was looking for. After picking out what I wanted, Aram who does all the engraving, was super patient with me and did a great job in communicating with me on what I was wanting and made sure I got exactly what I invision. He also made sure he expedited it so that I would have it done before Christmas. Definitely five stars for Aram...

I took my fiancee's wedding ring to this location to be soldered together. She received it misaligned while being permanently soldered. When the jeweler took a look at it, he said that it was misaligned because it was "open" and everything else was aligned. That she just had to "push the ring together" and that he "must have bent it while cleaning." He implied that her observation was mistaken, and offered no service to fix it other than her "pushing it back together." What kind of self respecting jeweler doesn't fix their mistakes and instead tries to lie about making any. Do not seek services from...