Bassett Furniture — Local services in Frisco

zero stars from myside ....WORST service I have ever received or imagined ....the review is not for this store in particular but the customer service and co-ordination. so the story goes like this , we buy a new house and visit the Bassett store in bay area , CA ...we like the stuff and decide to order stuff to our new home in Mckinney , TX .order two beds on JULY 20th , receive confirmation email on July 22nd . On July 23rd receive a voice mail that one of the bed's Headboard is not available and I can choose another headboard for the same ......I call the Frisco store designer who was supposed to assist with my order but get connected to the Customer Services who assured my order was consolidated and will reach the Warehouse on 29th July .....On July 29th the store designer emails me that one of the bed is Out of Stock......I call them and another designer from the store assures that only the headboard is missing and I can choose another one , while same day getting a call from Customer service from Bassett furniture to inform me that my order has been Consolidated and the delivery team will be calling me this week To schedule delivery ......i contact the store designer and this is her response " As I do not work at the Service Center, I do not access to the many other systems they have to better assist you. They can see, retrieve and combine information that I am not able to. I was trying to assure you would had a great shopping experience, with the knowledge and information received ref. your account from the store side. As of now, the Service center will be the best contact and connection ref. to your purchase and any scheduling that is now taking place. "

I have no other option but wait .......Finally when the delivery team didnt get in touch after the whole week has passed , i contacted customer care who finally told me that only one of the bed will be getting delivered. I requested them to have the Bed delivered asap ...got in touch with the Frisco store again cause they r the ones handling delivery , I requested to get the bed delivered asap as I have nothing to sleep on in my new house ( Aug 4 ) ....its been 8 -9 days and they still have no news for me ....the bed is in transit ???? SERIOUSLY ??? WISH I HAD JUST ORDERED SOMETHING FROM WAYFAIR OR AMAZON.... I am 27 weeks preganant and I had to sleep without a bed , the last person i got to speak with tells me WE R MAKING THE BED SPECIALLY FOR YOU thats y its taking time .......who r they befooling , if u making the bed for me why am I only getting just one bed and not both the beds I ordered ...... DONT WASTE YOUR MONEY TIME AND ENERGY On them ......I am still thankfull that i didnt order more stuff .....i was planning to buy all my living room and dining room furniture from them but never again...going to call the customer service and see if i can get a refund ....dont want to deal with them EVER again.

NO wonder you cant write reviews on their facebook Page ....

best part is just when i was writing this review I again get an email from them that both my beds have been shipped Your masterpiece is complete! So what's next? Our Bassett team is getting your order ready to ship. Please expect a 2.0 day trip to your local delivery center. Once your masterpiece arrives, we will give you a call to schedule your in-home...

UPDATE: Bassett appears to have replied asking me for more information, but they never actually addressed anything with me when I sent them emails to their customer service address. It’s hard to find time to sit on hold on the phone to get anyone to answer. They don’t respond at all to their customer service address. Still waiting on couch repair.

Let me start by saying we do love our furniture. It looks nice and it's comfortable. We ordered on January 2 and we didn't get our furniture til halfway through March. It was a long wait for building and shipping of our custom furniture. We were thrilled when it Finally arrived. Over $6,000 of furniture, which we had to start paying on right away, before we even had it. This was frustrating, but once it arrived we were fine. Then in June we had to call out service to repair stitching coming out on one of the chair arms. Then, July, we had to call service out again to reinforce a structurally collapsed arm on the other chair (Under the upholstery and foam cushion, it is just thin cardboard. What am I paying for???) Now I find in August I am having to call out service AGAIN for stitching coming out in one of the couch cushions. We went with Bassett because of the quality we thought we would be receiving. I am starting to wish we had gone to Nebraska Furniture Mart and saved several thousand dollars. The chair and couch I have from NFM are still going strong after two long distance moves. We love our furniture but I am starting to wonder how long it will actually last. Will not be buying Bassett again.

Takeaway: You're paying for a brand name that no longer has the quality behind it. They might have a wood frame in their somewhere but they're made of cardboard underneath. Save your...

Do not shop in this store, I purchased sofa spend over $5k plus purchased additional warranty for fabric to be disappointed. I have went to the store in December 23 selected sofa and discussed this is sofa for high traffic, two small pets area and I need fabric that can manage that. Selected Performance Fabric, and within 6 months the fabric is peeling/shedding, made first complaint and was told I have to use fabric shaver to shave the fabric etc, which is silly. I didn’t buy sofa to be using fabric shaver all the time. Made a complaint again and I was told that I have to be cautious how I use my sofa, I bought sofa for use not to look at it!!! The Store Manager with an attitude telling me I have to use fabric shaver, her response is the fabric warranty doesn’t cover that fabric material shedding and they will not replace the fabric. At some point she was telling me to be careful what blanket I put or pillows again so silly this is sofa for use not for look! Basically trust me don’t buy in that store. You are better off to buy cheaper sofa somewhere else than go to Bassett as the sofa quality is so poor, customer service is awful! Save yourself thousands of dollars...