DXL Big + Tall — Local services in Frisco

I visited this store with my husband several times. Over the past two visits the services has been so terrible I am not sure that we will return. On Sunday 7/15 when we visited NO ONE even spoke to us the for the first 30 minutes of us shopping. Finally the guy working gave us a fitting room but then never said another word. We walked out, thinking we would just order the items online since we could not get any assistance instore. So on Monday 7/16 I went online only to find that we were unable to find some of the items we were looking for online, even though we took pictures of the tags. So I went back to the store and on 7/16 and the lady working was not helpful. Keep in mind this was my second visit to the store and she was unable to honor the same special online but instore since I was already there. I explained I wasn't able to find the items with the tags online and she said well you need to item numbers or just use a description, but said it in a manner that was degrading like I was stupid. I walked around a few minutes looking for the items I wanted to purchase only to hear her talking to someone about me wanting the special that was online. So I walked out. Will...

We were greeted at the door and treated royally. My sister and I were given comfy chairs while Nicole the store manager and Oomar talked to my dad about what he wanted and needed. They worked with us to get the most for our money AND made my dad look great. The service is amazing and we will be back. I love that they maintain his preferences on file so he doesn't have to be there for us to shop for him. Removing the guess work from a gift and his having to return something he doesn't like. Thank you Nicole and Oomar for the wonderful...

GREAT concept overall and the other DXL Locations around DFW have wonderful customer service however the current manager at this location in December 2019 is horrible! This individual only makes excuses and will even take your own personal items out of the dressing room and try to restock them in the store inventory and not even apologize and throw it back at you in a pile and make you feel very uncomfortable and not welcome with no apology at all!!! The discount section is good in this store but dont expect too much with customer...