Macy's — Local services in Frisco

I recently had the pleasure of visiting Macy's on Preston Road, and I must say, the experience was nothing short of delightful. From the moment I stepped into the store, I was captivated by the premium ambiance and the impressive array of exquisite brands on display. Macy's on Preston Road truly caters to those seeking a high-end shopping experience.

One of the first things that struck me was the meticulously designed interior. The store boasts an elegant and sophisticated atmosphere, with tasteful décor, soft lighting, and a spacious layout that allows for comfortable browsing. The attention to detail is evident, and it enhances the overall shopping experience, making me feel like I had stepped into a world of luxury.

What truly sets Macy's on Preston Road apart is its impeccable selection of brands. From renowned fashion houses to emerging designers, this store offers a diverse range of options that cater to different tastes and preferences. Whether you're looking for upscale clothing, accessories, cosmetics, or home decor, you'll find an extensive collection of premium brands to choose from. I was particularly impressed by the breadth of options available, ensuring that there's something for everyone.

The customer service at Macy's on Preston Road is exemplary. The staff members are attentive, knowledgeable, and always ready to assist you in finding the perfect item. They possess a genuine passion for the products they sell and are well-versed in the latest trends and fashion advice. It was refreshing to receive personalized attention and recommendations tailored to my preferences, making the shopping experience all the more enjoyable.

Another aspect worth mentioning is the store's commitment to keeping up with the latest fashion trends. Macy's on Preston Road consistently updates its inventory to reflect the changing seasons and styles. Whether you're looking for the newest runway looks or timeless classics, you can count on finding them here. It's evident that the store takes pride in curating a collection that reflects the current fashion landscape.

The only reason I didn't give a full five-star rating is that at times, the store can get quite busy, especially during peak hours and sale events. This can lead to slightly longer wait times at the checkout or fitting rooms. However, it's a testament to Macy's on Preston Road's popularity and the desirability of its offerings.

In conclusion, Macy's on Preston Road is a haven for those seeking a premium shopping experience. With its upscale ambiance, vast selection of high-quality brands, and excellent customer service, this store truly stands out. Whether you're looking to indulge in luxury fashion or simply appreciate the finer things in life, a visit to Macy's on Preston...

I am beyond angry at this point with Macy's. They offered a sale. I didn't solicit the sale it was offered to me and anyone else who wanted to purchase the blankets I chose. I made an order on or around July 27th the order was to arrive yhe beginning of August the order never arrived. I tracked the package which was to be delivered by Doordash. For some unfortunate qnd unforeseen circumstances even tho yhe package was literally in my town, the package was returned to Macy's I called Doordash via the tracking number to retrieve this information. I called Macy's a day or two later and according to the AI system, a new package was being packaged and resent. I was to receive the package on August 4th NO PACKAGE. I contacted Macy's today. The chat told me I have to cancel qnd reorder. I was hesitant because the price was now almost double. The chat assist assured me they would adjust the price they told me to put yhe blankets into a cart and refresh the order. I did so no less than 8 TIMES. The sale price was not showing up. The assistant had to create the order themselves qnd then have me fill out the billing info. I did just that. We placed the order and success!!! We are back on track! However, my refund is not available for at least 10 days. I guess no issue there. Fast forward a couple of hours later.. I see a text from Macy's. Did you order these blankets, you have 10 min to respond or order will be canceled. As I said earlier, I was traveling!!! No, I dod not see this until almost 2 hours later. My order has been canceled and I am wondering of it's another 10 days before I get a refund. I have no idea what kind of game Macy's is playing but this is ridiculous!! I am upset qnd disappointed beyond belief!! I wanted those blankets qnd felt very special and fortunate to find them at that price. I was singing Macy's praises only to be completely dismayed qnd disappointed. I will no longer be a thorn in the side of Macy's. I will not stop there as I do not know if I will get the items I order. This was my experience and I pray none of you experience the same treatment as I did with these blankets that I was so excited and felt so fortunate to be getting. I will now be searching in another direction and will not bother Macy's...

This review is specifically for the FURNITURE DEPT. I purchased a sofa sectional from Macy's July 8, 2017(pls keep that date in mind). I was told after my purchase and "white glove delivery" $200 fee was paid that they only deliver to my area once a month. So although I just paid over $2000 for a product I won't see it until August 8th. Once my sofa sectional arrives my so called white glove delivery service is anything but exemplary. Definitely not worth the $200 Dee charges and when I voiced my concerns still have yet to hear anything back on that. The sectional is delivered but there is a manufacturer defect in the sofa so it needs to be replaced with another one. So I sit here with a brand new defective sofa sectional for yet another month, new delivery rescheduled for Sept. 7th. Macy's calls a week, 2 days and 24 hrs in advance to confirm new delivery only to find out in less than 24hrs to delivery that all of my sectional pieces have not come into the warehouse so the options I was given is 1. Have a partial couch delivered or 2. Wait yet another month to have a couch I purchased in JULY to hopefully be delivered in OCTOBER. To add insult to injury my experience with the sales person, delivery customer service and Macy customer service has been dreadful. My salesperson ID.71952029 was only concern with her sale and if I wasn't buying anything else she had no interest or time in how this process was working out for her customer. The customer service level for Macy's is non-existent and all I had received for all my wasted time, inconvenience and frustration is what sounds like a simple shoulder shrug and "I'm sorry". But no apology can help the fact that I'm sitting here writing this review on a defective sectional sofa and the new sectional I actually purchased 2 months ago has still yet to be delivered to my home. The only person that is sorry in this situation is ME for thinking Macy's held there service to a higher standard. I actually wish I could...