Anthropologie — Local services in Frontenac

Don't buy anything from this place. Shipped a dress, that I had ordered, back due to it being too small. The dress had never been worn, still had the tags on it, and was returned 5 days after receiving it. Sent the dress on Aug 12, 2020 and the store received it on Aug 13, 2020. I sent an email on Aug 30, 2020 because I had still not received my refund, despite tracking it and having a receipt stating that the store had received it the very next day after shipping. I got a response asking me to give it some time to process. As of Sept 24, 2020, I still had not received a response. I called and gave the woman the tracking number and she stated that the dress had not been received and was still in transit. This was, of course, a lie. I told her that I was looking at the tracking report at that moment and she still stated that the dress was in transit and had not been delivered. She said that I would receive an email in 3-5 days addressing my complaint. They now have the dress AND my money. I am preparing to file a legal action against them. I don't need this extra stress right before my...

If I could give this store negative stars I would. They’re stuff is cute, but pricey as anyone can see. But my main issue is their returns! I bought a mirror from them, and you’re not allowed to return furniture in store, so you have to call in to this place to schedule a return pick up. I work in logistics, and this is the most unorganized and unhelpful staff that I have ever encountered. How was I in the system for a return pickup on 10/12 with a scheduled time frame, but my “date wasn’t saved” and now they weren’t able to pick up the mirror when I’ve been waiting all day. They didn’t even call me to tell me they weren’t picking it up anymore. I had to call them! So now, I have to wait another week for this pickup and I still haven’t heard from them on a time frame. Let’s see...

Got to a point to where I will not shop this brand ever again. I ordered a necklace, earrings and some other items for a wedding and they took a month to come! I was quoted 15 business days. They wouldn’t accept the return either! I gave it the benefit of the doubt and ordered another necklace and this is what I got! No necklace and a bag from Free people?? The necklace is missing out of the bag and no longer available. I’m highly aggravated. Aren’t they supposed to be a higher end store?! They should get their act together! Also, the new store while “nice looking” is extremely small and very crowded. They should have stayed...