DTLR — Local services in Fruit Cove

The manager was the worst part of my buying experience, and im a 1st time customer. His attitude and unprofessionalism are the worst part about the store. The example he sets for the rest of his staff is outrageous. No one should feel less than human when spending over $200 for shoes. I didnt go back and forth with him I left with my shoes, but to not be allowed to try a shoe on before you buy it is crazy. My foot doesnt have Covid.. then I asked about their return policy should I need to return the pair if they dont fit, and he informs me that it would be store credit and not cash back. Are you kidding me? So not only am I locked in for this pair but had they not fit there would not have been a size up available for me to buy instead. Why would I need store credit for if you dont have my shoe. I will never set foot in that place again lest there be a discrepancy. Someone with an attitude so bad shouldn't be leading individuals....

so I bought these rsx pumas for the first time, get home and actually walk around in them, outside my apt, mind you my apt under construction but the shoes were still in good condition inside and out but because dust were on the bottom, I couldn't return. so I called corporate and left a msg so I'm waiting for Ms Daniela call back! I worked at Jimmy jazz and if you can fix the problem so that the customers happy and you, you do it. the problem could of been easily fixed and I felt really disrespected that I couldn't exchange my shoes for some other shoes, might I add at a higher price, like 50 bucks more and they turned down a sale and customer so I'll be waiting to hear from the DM!

UPDATE: JUST RECIEVED VM FROM THE DM AND SHE HAS GIVEN ME PERMISSION TO EXCHANGE SHOES AND SHE...

Tay the Manager at the Orange Park Mall location was extremely helpful and professional along with the sales associate that took care of my purchase the day prior. I honestly thought I left my recently purchased hat on the counter and someone had taken. I was wrong! The manager on duty was friendly, helpful and even after I was proven to be wrong she remained extremely professional and helpful. Her Area Manager David should know how great she is. She created a life-long customer. I also called the Dunn Ave. store to praise her because I called there to get the Area...