Spencer's — Local services in Fruit Cove

Purchased some ear plugs while in the mall. I changed my mind and wanted to order some online from Spencer because they didn’t have the pair I came for so I went back to return them after ordering the ones I wanted online. The receipt says you have 30 days to return with receipt. Not only did they not give me my money back they gave me gift cards, but online orders can’t be cancelled either apparently. So that puts me out approximately $150 on 4 pairs of plugs I have no interest in shopping here again. Return policy should be made apparent in regards to unopened jewelry at time of purchase or at the very least stated on the receipt. Left feeling screwed out of my money and knowing they’re just gonna put them back on the shelf because they are unopened and unworn so someone can...

I have called these people 5 times since I did a return over a month ago!!! I NEVER even picked up the product, just went in the next day to cancel. The payment was through PayPal and the girl had to pull out a stack of papers and figure out how to do it, then assured me it was done! IT WAS NOT! I keep getting assurance from the online support that it is being handled, at one point someone admitted to dropping the ball on not sending it to finance to resolve. I am NOW CALLING AGAIN TO GET A REFUND AS ITS BEEN ANOTHER 2 weeks with...

My husband and I are frequent customers except this orange park location the staff especially the manager makes you feel real uncomfortable to shop in the store, my mother law came in to town and we took her to get some souvenirs but we had to leave because the manager and staff made us feel so uncomfortable in the store especially this location.I was wondering if anyone els has experience this at this store????? Because I will not be returning in a store that staff makes me feel uncomfortable and hard to shop in ☹️...