Staples — Local services in Fuquay-Varina

Awful customer service ... Prices at this store seem higher than they ought to be on several items I've priced - also the attitude of the employees has been poor on almost every occasion I've been there. On one occasion I bought a monitor there and the employee displayed an awful attitude when I chose not to buy the extended warranty and told me it was a bad decision.

I can find better prices on Amazon, probably better customer service also. As a local business owner, I don't appreciate the chilly reception I always receive here.

Updated on 1/26/2012: There's an employee here who always offers to help me when I go in. He's one of the first truly friendly employees who work at this store. I went in today, and he again offered to help me and promptly helped me find what I needed. A minute later, I hear the manager in the front of the store yelling at him publicly in front of all the customers for not doing his job correctly or finishing a job she gave him to do. First off, she could have done it somewhere else privately and not where the whole store could hear (I was near the back and could hear every word of her yelling) and secondly - he's one of the only people who works in this store that acts friendly! Sad that this is the best Fuquay has to offer for office supplies ... they need a major customer service overhaul. Keep the employee and fire...

Very disappointed this evening. I ran into Staples at 5 minutes till 6, apologizing to the front employees and saying that we just needed to grab a notebook real quick, which the cashier told us was fine. 1 minute after 6, a girl ran into our aisle hurriedly to tell us, "We're closed, you need to make your way to the front." I apologized for our delay and told her we were just looking for a specific type of log book, hoping she could possibly point it out to us real quick. She told me, "We don't carry log books, and we're closing right now." This would have been a reasonable response had there not been a bunch of them sitting in front of me. A little confused, I figured I wasn't going to find what I needed with her help, and we started making our way to the front. As we did so, the same girl literally ran out from the doorway, I'm assuming to see if we were coming, despite us following her back to the front. Never felt so rushed or confused in this establishment before. I completely understand myself employees wanting to go home, but the attitude with which we received help was unacceptable. Maybe take a moment to help and politely escort us out?...

After spending hours trying to get up with hp support and then finally getting in touch with them and troubleshooting they told me to return my ink to staples where I had purchased it and try replacing it. I called staples to make sure they were open and arrived 5 minutes before close. I told the cashier I needed to return the ink and get a new box of ink. They had to look it up and couldn’t find my purchase. Another employee looked it up and could not find it in the system so he said he would have to do a non receipted return. He then handed me a gift card. I said I wanted to get a new box of ink. He then said “I wish you had told me that. I would have just gotten you a new box of ink. He said “ you can go get a new box, but we ARE closed. “ I was so shocked at his response as I was there BEFORE they were closed and they were in the process of helping me.If he had listened to me to begin with he would have known I was there to exchange. I have been a long time customer at this staples but I have to say I was very disappointed in this customer service. Very unprofessional and...