GameStop — Local services in Fuquay-Varina

(Deleting the review in a week since I dont want to leave lasting negative implications for this location since GS as a whole is important for the hobby. Theres also the chance the workers were simply having a bad day.)

The company has tied the hands of employees from my experience here that they are no longer able to offer decent customer service on online exchanges if done diring a sale.

The manager seemed like a pretty decent guy as did the employees, but the experience today did put the nail in the coffin for me shopping at Gamestop.

I'm keeping the a 2 star largely because of an employees decision to go from super friendly and cordial to completely shutting down and becoming an anti.social goober.

I get the reasoning for the "sales over" reasoning but on an online order how could I have had a chance to even get to the store before the sale ended.

Oh well, a 54 dollar used game without a case or art is not worth my money even if I did get one for free and an inability to do an exchange minutes after the package was delivered is insanity.

Edit: Back down to one star seems the manager either is unaware of Gamestop policies, was on slme sort of power trip, or simply could not comprehend the situation despite having things laid out for them. Had the problem resolved the next day and in the end because of the poor service here it Gamestop lost ten dollars despite my request that I didnt want any sort of windfall.

If a simple exchange were handled correctly rather than doing a king of the mountain routine an equal exchange could have been carried out.

In the end this store took my time and hurt gamestops bottom line.

(I did purchase a new game from the other store so that the transaction would.not simply show a interactiin...

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