Martin Appliance and More — Local services in Gainesville

I bought a scratch and dent refrigerator on 2/20/19 for only $1000 including delivery at the Martin store in the Tower Center by Home depot. Robert Jammer helped me. He is very polite and personable, and he knows the inventory like the back of his hand. I told him the size and he showed me all the refrigerators that would work. They have a nice selection and there were more than a few that I liked. I didn't mind if there were dents on the sides because I have cabinets on one side and a wall on the other. I found one that looked perfect from the front. I could not see the sides because it was between other refrigerators but as stated, sides didn't matter. Unfortunately, the refrigerator I chose was still wrapped in a clear protective plastic adessive wrap, and after my old refrigerator was removed and the new one was installed, the truckers finally removed the wrap and there was a huge undetected unsightly gash in the door. Even though the wrapping was mostly transparent and partially unpeeled at the store, I don't think Mr. Jammer knew of the gash. Mr. Jammer knew he would not lose a sale. I would have just bought a different refrigerator if the gash was revealed. He knew there were several I liked, and he was aware I was only concerned about the front. We together saw some with minor dents on the doors that I would not accept. So, the warning is never purchase anything that is not completely and totally visible. Even though I think everything was done honestly and professionally, I'm afraid I cannot recommend this store to a friend because of the slight chance there could have been deception, a tactic that is reprehensible today and one that would send customers scurrying to department stores for appliance purchasing. My apprehension is unfortunate, But perhaps this advice will help prepare other potential buyers to be more perceptive so there will be no chance of ill feelings toward a good company, with a good staff, good products, good service, good prices and good intentions. And a company, that will, hopefully, always maintain its good...

Let me tell my experience with Martins Appliance by home depot. So my dryer stopped working due to a broken belt. I called martains appliance and they told me $100 for them to pick it up and diagnose or $50 if I bring it in. I took it in and the turn around was about a week. I was called to pick it up and paid $127 for the belt replacement in addition to the $50. They were kind enough to lend me their dolly to help me offload the dryer when I got home. I did not install the dryer until a couple of days. To my dismay, the dryer will not power on, which was not the reason why I took it in. I went to the store this Saturday and the tech got my address and said he will come to my house and take a look at. He didn't show and did not call after waiting at home for him for more than 4hours. I called the store and the owner was there and he said he will get in touch with the tech. Well, no one called this Saturday or Sunday and no tech stopped by my house. I called Monday and the first call someone hanged up. I called again and they were able to put me in touch with the tech. He promised to be there later on in the afternoon and he called to say he was running behind but I am on the schedule. Waited all afternoon and no one came to repair the dryer. If I had known this was going to be such an ordeal, I could have bought a cheaply used dryer. Buy local, support local business... This is what I get in return as a consumer? This will not have happened had I gone to Lowe's ...

This store is Martin Appliance Family. The store with the great reputation is Martin Family Appliance. They are not sister stores like people assume. Martin Family Appliance is owned by two guys who will bend over backwards to help you, while the uncle who owns this store is a crook. He uses the other stores reputation to fool people into thinking they are the same store. Why else would he name his store with the same words just in a different order? I bought a piece for my oven here. Walked to the door, opened it, then decided 42 dollars was way to much for an oven element, turned around and walked back to return it.The clerk said he couldn't do it because it had been out of the store. I thought he was kidding, but he was serious. I told him he had watched me the entire time, and I was never out of his sight. He told me the policy was if it had been out of the store I could not return it, and by touching the door handle I had been out of the store. Then he made the most ludicrous statement I have ever heard," How do I know it's the same element?" Unless I'm the greatest magician alive and can conjure objects from thin air that's just ignorant. Don't confuse the two stores. Go to MARTIN'S FAMILY APPLIANCES, not this cut...