B's Ace Hardware — Local services in Garden City

This place is amazing, do you remember on an episode or two of the Popeye cartoon when that big burly fella kidnapped Olive Oil and ran away to the middle east with her? Anyway they had these tiny little tents but when you went into them it was huge it went back for miles, you know what else did that Dr. Who's Tardis, need to look into that one. Anyway I didn't feel like going to Lowes for a box of brad nails, spending an hour looking for help then finally there's this one guy coming down the isle I can see that Lowes vest, he's just a smiling looking like a dang angel all glowing and bright. Well it wasn't an angel it was Fricken Todd from toilet supplies, lost and trying to find the isle he's supposed to haunt for 8 hours and just glad to see people, anyway I dared not asked, I figured I didn't need anyone's help going to the wrong isle so I took it upon myself to walk around lost for four hours, they need some dang lights on the paint isle I swear it's an exact color match until you get home and paint. Long story short I finally showed myself to the correct isle, looked in the bay the nails should have been. I went over every inch of that bay with a fine tooth comb, finally I just did what any one of those employees would do and told myself We don't carry these in store, online only. So a whole wasted, me and Todd shook hands in the parking lot, he was choking up, tear running down his cheek, I looked him in the eyes and said if people see us out here like this, they're going to beat the snot out of us both, you'll get fired for being delicate and i'll be ran out of town, stop it boy. So I'm finally going to leave, I can't remember where I parked, hell I might of had someone drop me off and was supposed to call when ready to leave. I found my truck me and Todd was leaning in it the whole time. So I'm a little angry which then got bumped up to anger level 10 when I hit fairview. So I'm driving and the brightest blinding light I ever saw hit me, blinded me so I had to pull into the nearest parking lot for fear of wrecking and there it was a car full of women mirrors out painting there faces, every now and then the sun would hit it just right and and when those girls moved them just right bam condensed sunshine in the face. My sight finally came back and I was looking dead at Ace's hardware, Motorhead comes to mind, but anyway I sized it up and decided well it's a tiny store and I won't have to walk that far maybe they did have my nails. Well I opened the door and It had A Lowes inside of the Ace's but for some reason I felt welcomed and at ease, all my problems just went away, friendly, actually knew what they were doing. It was like I'd died and gone to heaven, Todd was even there but he was happy, he had candy and they gave him a balloon. I hated to leave but they closed soon and if you don't get out of there on time you'll be crushed when the building turns small again. Anyway all in all pretty nice place, the employees looked like they actually liked being there, no mean mugging from any of them, they had what I wanted at a decent price, I highly recommend you stop by and...

But allow me to explain...

Ive been coming in for quite some time and never once (including some of this post) had a negative experience. While I dont frequent the store on a daily or weekly, I pop in about once a month for something as it is close to my house. Now, I'm no Karen, but I am highly allergic to cats. Have been since I was a kid and when I came in today, I saw a cat running around the store. I politely asked the very nice (so I thought) young lady at the front if she knew there was a cat running around the store. To which she replied, "Yeah! They're the stores cats. We have 2 of them." As I moved through the store to wrap my business I began a full on allergy attack (nobodys problem but mine). Upon cashing out the cat was in a box on the counter right where you check out. I asked the same young lady, "So do the cats belong to someone or something?" She responded, "No. Theyre just the "store cats". I replied in a slightly more frustrated tone "But what about people with allergies to cats?" She replied "Yeah. Nothing I can do about it since theyre the stores."

Listen...no inanimate object (store or building) owns a cat. Nor is there any professionalism of having them run around the building and that applys to any pet barring a true (and I mean true) service animal. If you need rat or mice control, call an exterminator. I love animals but I guess I cant go to ace hardware on Fairview anymore. The "building" won't...

I had a MISERABLE experience trying to fill propane here!! I was carrying my tank to the front door when a woman came out to look at a set of furniture and saw me. She said "of you need help with propane, there's usually a button to press"... I had never been here and didn't know about a 'button' but I had noticed a propane symbol to the side of the by the end of the building, so I asked "oh, is that just over there" -she just jumped on her rapido and called for "propane assistance" and walked back in the building.

I took my tank over to the where I had seen the propane symbol and waited there for nearly 5 minutes. On that time, she has gone out twice to get process on furniture and ignored the fact that I was just standing in the shower NOT being helped. Then, a guy behind me came around the corner to tell me I needed to come to the PROPANE CENTER 😵🤬. As it turns out, around the end of the building and tucked back in the parking lot, there is a MASSIVE tank of propane and a station to pull up.... THAT HAS A BUTTON to call for service.

HOW ANNOYING that you cannot even be bothered to help a customer to find out where they can get help instead of letting them stand in 98° on your freaking sidewalk.

There used to be a day that people at ACE Hardware stores were helpful, informative, and KIND. I can see that is no longer the case and...