Walgreens — Local services in Garden City

On last evening while out shopping Save Our Youth Savannah’s annual give away we experience to different forms of customer service. When entering the store greeted by a nice African American female who’s name we did not get as she got off before we checked out. While trying to get the prices of some item we encounter Ms Candice who was freaking awesome bubbly personality and very helpful. She even participated in Marco/polo with us. Then when it was time to check out when get the register only to encounter a shift manager by the name of Valerie. Who seem to be bother by any question my partner asked her about the products we were looking to purchase base to giveaway to child in need. There was a item on your shelf with a sticker price of 19.99 but scanned at 24.99. Valerie immediately say defensively “We have nothing to do with the sticker place on it the price is what it scans for”. Now if this is your company policy you should make it a practice to remove sticker placed by the manufacturer before placing the items on the shelf. Again these items are for a give away. So when asked another question Valerie snaps and say are you going to purchase or not and with a horrible attitude, I was trying to close before you walked up. This is no way to speak to a customer so we removed our items from the counter and waited in line for Ms Candice who was on a different register. Valerie was asked for the corporate number and her response was I don’t just walk around with it I’ll get it out the back. Needless to say she never returned to the front while we checked out instead she radioed Candice to have her tell us corporate number was at the bottom of the receipt. Normally when we experience poor customer service we will leave with make a purchase as I choose where I spend my hard earned dollars. But because of the experience before her we chose to move over to the person who had given quality customer service. Customer Service is everything and Valerie needs to understand and display this especially as a member of management. Had she been the only person we encounter your company would have lost several hundreds of dollars because not only did we purchase at that location but several others as we do every year for our...

I stroll in and there is no cashier at the register even though there are customers approaching it and ready to check out. I continue on to the photo counter where there is a cashier and no line (lucky me right). Wrong. The cashier briefly looks at me as if to ask how I can be helped and then the most unprofessional behavior I have ever seen commences by only who I can assume to be the least professional manager I've ever seen.

A woman behind the counter begins scolding the cashier for not helping the customers who are waiting at the front register with no cashier as she walks around the counter and steps in front of me and has the cashier ring up her purchases. The cashier calls to the other customers telling them he can check them out. So they walk over and get in line behind me. The checkout for the manager takes excessively long because she has to use some coupon that wasn't working and had the cashier use his phone to take a picture of the register screen. She never once acknowledged me or apologized for skipping line or holding me up.

Finally once she's done the cashier asks me what I need, and I check out. Before the customers (who were the first ready to check out) get to the counter, another customer who was using the self serve photo kiosk jumps in line behind me and in front of them. I'm sure they were furious.

The whole experience was frustrating and disrespectful from the staff. I've never seen or experienced such disregard and disrespect from Walgreens staff in my life. I've always held their chain in high regards. Not anymore. I'll do my best to never patronize this store again. 😲 Wow Walgreens. You might want to do some staffing changes.

Someone is not ready for a management (or shift...

Had to get a COVID test for work but I was on a cross country trip for the week. Tried to plan out the best I could for timing an appointment and booked at this Walgreens based on high ratings. At every other Walgreens I’ve ever been to it was ok to arrive a little early or late for the Covid test appointment. I had a 10:45am appointment and traffic was horrible so I arrived at 11:01am, 16 minutes late, and the young black woman with short curly hair told me very apathetically that I was late and could not do the test and had to rebook. There was no one else in line so it is not as tho they were too busy. Only 16 minutes late. She refused to do anything and did not show any interest in assisting me. I needed the test for work and now I have to continue worrying about it during my trip until I can get another test. The Walgreens email even says that being late is OK and patients will be assisted based on availability. It is very hard to plan timing while on a road trip so I spent a lot of time planning and deciding an estimated time I’d arrive. I booked the appointment three days ago and tried my best to arrive on time. Who knew 15 minutes late to a pharmacy COVID test was that...