Shoppe Internationale — Local services in Georgetown

I'm very sad that my family and I had such a terrible experience at Shoppe International. We have been coming to this store for years to find the perfect Christmas ornament. It's a tradition and unfortunately that tradition has to stop. While shopping my 2 year old had to use the restroom. We rushed to the counter to ask if they had a public restroom that she could use. Kim and Sandy were at the counter and told us no. Which is fine and understandable. Said it was a liability issue for the 2 year old to use their facilities. As we rushed out of the store those two women laughed and mocked us for asking. My daughter being newly potty trained had an accident as we searched for another restroom. She cried because she was so embarrassed and ashamed that she couldn't make it to a restroom and no fault to her own. I understand that they don't have a public restroom but I do not understand why it is ok to be so incredibly rude and unprofessional. A simple suggestion of a nearby store or restaurant would have avoided this whole situation. Coming back to to retrieve the rest of my family that was left in the store I told Kim a simple suggestion would have been great. She wouldn't even look up from her paper she was reading. Then she raised her voice at me and started screaming at me for asking and how it wasn't her problem. She was so incredibly rude. I have never been treated so poorly in my life. Being screamed at by an employee is unacceptable. I asked for her name and owners information and she refused to give me her last name to call and report the incident. Sandy was much more polite and simply explained it was against their policy. I've called the number on the card to report the incident to the owners. Spoke with a woman and I feel it fell on deaf ears. It was such a shame I even had a woman and her husband come up to us on the street and said they put down everything they had in their hands ready to buy and also walked out of the store because of how we were treated. AVOID THIS ESTABLISHMENT AT ALL COST! ZERO STARS IF I COULD. I'm in shock that they think they can treat customers so poorly. Screaming at me inside the store while other customers were so uncomfortable they left too. ...

What horrible management! I followed all management direction on a new cuckoo clock purchased 12/12/21. The clock never kept current time. I adjusted per owners manual. The Cuckoo stopped working a week ago. I called the owner and explained my situation 1/8/21. The owner said let me look at it or there is a clock repairman in Empire. I explained I’m an hour away and the manager said they wouldn’t close until 4pm. I arrived at 3pm at Shoppe International. The owner was not there. The associate on duty called the owner after I explained I spoke with the owner and said I was on my way to his store. The owner showed up and at that time, I asked if I could return the clock. The owner become upset and said no returns. I asked what their return policy was. No return. I recommended they post a sign by the clocks that states, “No Returns On Cuckoo Clocks”, as a business policy for customers to review before deciding to purchase or not. The owner said I was threatening him! I explained that I asked for a return of the cuckoo clock. I did not threaten him or his company and only made a recommendation about a return policy on cuckoo clocks be posted for future customers. The owner said, “ I will get you the name of a clock repairman, I’m not working on your clock.” So, he sells faulty merchandise and refuses to take care of the issue for the customer. Between my wife and I , we spent $439.36 in this shop on December 12, 2021; $328 of that on the cuckoo clock that within a few weeks quit working....

I live in Denver and my dad lives in Georgetown and we visit often, I always loved this store and have brought many friends from out of town to shop there.

Today we brought in some friends and our two year old. She was playing with a stuffed animal there and the staff was as very rude. I understand if there is a policy that you cannot play with or touch items if you do not buy them. If this was nicely explained that would be totally fine.

Instead they were rude can kept saying it would mess up the display, then as we left they were clearly gossiping/talking bad about our crying child. That is not necessary in any situation, and absolutely horrible customer service. We will never...