Sometimes its not about how beautiful or intersting it was, how knowledgeable the guide was, or even how many times a customer calls and the call is returned ...maybe it could also possibly be that the effort towards trying to earn your customers business was just not there that day.
Thank you for answering my call 3 times after the first time I called to obtain information. ( I called Paul 3 times and it was the the wrong number, then I called, left messages and sent him text messages and I'm still waiting for his return call or text...its been 5 days now.) However as the owner, manager or person in charge I feel that you could of tried a little harder to get us in for the tour with out a reservation instead of give us Paul's number and have me try to reach him. I understand a reservation is needed and I totally get it, but I feel like a little bit more could have been done to accommodate our party of 8, especially since there was nothing going on prior to our arrival to the mine. I could be wrong, but how I felt is certainly not. Eitherway, it was a cute little town and we got some cute pictures outside of the mine.You might want to change your sign because it says that you had a tour available at 12pm, which was the one we were hoping to be able to do. I bet this would have been a wonderful experience if we would have had the opportunity to do it. I've heard great reviews, I'm sorry that my experience was not the same. Maybe some day we can come back. I look forward to that! Also, thank you for your call after writing my review to tell me to remove it. It was not the friendliest conversation and if I was an undercover customer, I would not have been satisfied with your customer service, so try to take this with a grain of salt and work on areas like this that can improve your business. I always give compliments when it is deserved, unfortunately not this time. Sorry. I do wish you the best though! Have a...
Read moreMy husband and I went for a tour for my birthday in October 2019. Greg was super accommodating to our needs and our whacky travel misadventures! He is a fantastic teacher, and listener. (I am kinda yappy about my rock & geology enthusiasm because of my volunteer work.) It was fascinating to learn the history of gold mining, this particular mine, and the process he is using in his work. I was super thrilled see the small opal formation he has there, as well as the other crystal (mineral) formations. I really enjoyed digging alongside him too. It is labourous, but in a good way. However, I suppose the whole "hard work" part is effort dependent. I really "dug in" searching for a birthday gift from Mother Earth. My husband enjoyed learning the history, seeing the equipment & rock formations within the mine, but the rock digging didn't hold his interest long. He doesn't care for being underground much anyway. Luckily, Capital Prize Gold Mine is far from the cold, dark, stuffy, cave-like image that may come to mind when you think of any sort of mine. In my opinion, we got double the value for the cost of the tour, so make this a stop when you are in Georgetown. I look forward to visiting...
Read moreGreat tour - highly recommend! Really interesting info learned on the tour, including history of the area and of the mine itself, how the mine was created, details on the working life of the miner while on the job, and some interactive action. My 14 year old teenage daughter loved it, and she even got to use a pick axe to break up a few pieces of the mine and got to keep what she broke off. Very cool! Paul was an awesome guide - thanks for providing a fun, interesting, and interactive memory in the rockies! Tips: close-toe shoes are a must, and shoes with some traction on the soles are helpful. Flat walking in mine, but a bit damp inside - probably don't wear nice white shoes. Width and height of tunnel is such that we did not feel claustrophobic at all. We purchased tickets in advance online, but were also told we could purchase the tour tickets right on site. For the busier summer months you'd likely want to purchase in advance to secure your spot at your desired time. Tour was approximately one hour long, maybe a few minutes over an hour...
Read more