Germantown Day Spa — Local services in Germantown

First thing first, Germantown Day Spa is the absolute worse when it comes to being informative & welcoming. I’ve never in my life heard of or gotten a chemical peel. I suffer from acne & dark spots & wanted to try something that would help with that issue. I’ve done a bit of research on chemicals peels as far as side effects & the actual procedure! I book an appointment (as you see below) for VI PEEL precision booster... which Is what I wanted to target, ACNE & DARK SPOTS!!! Upon arrival, as soon as I walk in, I am asked my name & immediately taken to the back to begin service! No questions, no information given.... NOTHINGGGGG!!! Okay boom... the esthetician begins prepping her materials without going over anything, which led me to ask for myself what I was ACTUALLY getting today! She briefly went over a little of what I already knew ... which wasn’t very helpful. She laid me down, rubbed a couple of wipes on me & that’s it, I was done. It took about 10 minutes to do so & that’s it! Now I’m up feeling excited about the procedure but also jokingly thinking I should offer to do these if they’re charging $100. I get to the front to pay my balance & the cashier tells me that my total is $350!!!! Yes $350! The manager/owner @robin Tyler is basically saying I should already know that the VI PEEL BOOSTER is just an add on service to the VI PEEL! She also states that even though this is my first time I should know that booster means add on ... go figure! I’m definitely shocked & confused at this point referring back to emails exchanged between a manager named Britney and myself , & even the actually website! She says to me that we she isn’t going to go around in circles about what it says ... I either pay the $350 or else! At this point I call my parents(I call them when I feel like I’m being wronged) , I am now on 3way with them both. I’m instructed by my parents, who study law, to not pay the additional $250 that I am being asked. The information on the website was misleading & upon arrival no pricing was broken down to me at all. I was basically rushed! Robin than states that I can pay the $100 now and pay the $250 another time! Not that I didn’t have the $350 to pay, but I didn’t have it to give to them being as though I came prepared to pay $100. At this point I was open to do payment plans. My parents yelled through the phone to me saying HELL NO!!! Lol The entire process was very misleading & manipulative! It states online one thing but I come to the counter to pay & it’s another thing. Instead of the manager honoring what it says on her site, she argues me down until I finally decide to call the police. The entire time this lady tries to railroad me into paying for something that I clearly would never pay for if I knew it was $350! I’ll just buy the products and apply myself since I’m already in the beauty industry. I patiently waited inside the facility until the police arrived ! The manager immediately tried to intervene before I could, so I stood up, greeted him, & let him know I was the one who called him. I explained to him basically everything I’ve explained in this review! He was extremely nice & empathic! I knew there was nothing he could do, because things like this have to be taken to civil court, but best to believe if I would have left, the manager Robin would have reported me, souped it to make me sound like the bad person and boom, I’d have a warrant for my arrest! The police made a “narrative” (not a report because nothing criminal occurred) for me for my records! I proceeded to pay what I initially booked, which was the VI peel precision booster at $100 & informed them not to charge my card any more or I’d press charges for stealing 😊! I left only paying $100 & continued...

As a rule, I’m a private person and don’t post public reviews. However, I am going to make an exception for Germantown Day Spa. Last Valentine’s Day, I purchased a gift card for my fiancé (now my wife) for around $120, if I remember correctly, for a manicure and massage. I was about to do the same for her this Valentine’s, but I just learned when she tried to use the gift card about three months after I purchased it, they told her the card had a “zero” balance. My wife felt bad for me and unfortunately didn’t tell me at the time; however, the folks at Germantown Day Spa also didn’t make any effort to investigate or try rectify the issue although my wife tried to explain it was a Valentine’s Day gift. There was no effort to look up my name or purchase, my wife was instead met with shoulder shrugs and a dismissive attitude.

I think I know what happened. When I made the purchase, the lady who handled the transaction was obviously new to the register and had no clue how to process it. She had to ask for help three times, and they were busy. I’m sure she simply forgot or mistakenly thought she had activated the gift card with the appropriate amount. I understand mistakes happen, for which I am unfailingly patient and understanding when I travel, dine out, etc. I don’t fault the mistake here. Instead, I fault their lack of willingness to try to correct it or own it. That is a culture issue which is always a reflection of leadership, or lack thereof.

So I lost a little money, which is no big deal; but my lovely wife, who is quiet and non-confrontational when she receives poor customer service, was embarrassed which IS a big deal for me. We have already taken our business elsewhere for this Valentine’s and are recommending to friends and acquaintances to do the same. I cannot, and will not, criticize the treatments or services they provide. In fact, I’m sure they have some fine folks on the therapeutic side of the business. However, I would urge you to please think twice before purchasing a gift card there as you will have no way of knowing whether or not it will work until you try to use it. If it doesn’t, you as the gift giver are going to be both embarrassed...

Ohhhh I just love this place! I walked in and a young lady was standing at the front. I told her I was interested in a facial peel and explained to her the specific areas of my skin that were really bothering me. Unbeknownst to me, this young lady that assisted me was actually the manager. She was very detailed and went in depth about the different types of peels that her location offered, and even showed me very vivid pictures of what each peel could do for my skin type. She suggested a specific package type for my skin and because she was so knowledgeable, I trusted her words and felt comfortable that what she suggested for me would get the job done. Because the manager and front desk staff were so kind to me, it didn’t take much to convince me that this was the place I needed to be so I signed up for a package of peels. On top of the special was already current, the manager gave me an additional percentage off of my package which was a definite win for me! Since then I’ve been consistent with Bharti, which is the esthetician that does my peels, and Bharti is amazing! She is one of those people that is more than just an esthetician, she is like a friend and I love her personality. She is so funny and down to earth and most importantly she knows her job well. Germantown Day Spa is one of the most professional establishments I’ve ever encountered and is hands down, the best place to get all of...