ERG Office Solutions — Local services in Gilroy

Awesome pre-sale experience, knowledgeable staff. Got a Herman Miller Sayl eventually and happy to know there’s a 5-year warranty.

Right after purchasing the chair, I noticed that it had some squeaks. Fortunately, the team was responsive and promptly addressed this issue.

After just two months of normal use, the foam inside the chair tore, resulting in an uncomfortable seating experience. I reached out to the store for assistance, but the communication thereafter was lacking. The options presented to me was to purchase a new chair. I was informed that the warranty only covers mechanical issues, not cosmetic or foam tear. However, the information available on the website does not mention any explicit exclusion regarding cosmetic or foam tear coverage under the warranty.

I now find myself in an awkward situation with a chair in below fair condition, as neither the store nor the factory warranty covers this issue. Moreover, there are no replaceable parts available. Would expect a better resolution for...

I'm' an office manager at a small company, and as we were expanding and moving to a new office, we needed 13 new chairs. I came across ERG Solutions through google search, and I am glad that I found them.

ERG Solutions has been very friendly and professional. I had a visit at their office since I was not sure which chaire to purchase. Alex let me try different options of chairs and gave me tons of advise on what to look for and the differences between all sorts of models. When we decided on which one to purchase, their purchase and delivery process was very easy, clean, and fast. We got all our chairs delivered into our office on a date that we wanted, and they all looked like new though they were used ones. They even showed all our employes how to adjust and use the new chairs, which was very helpful.

Throughout the whole process, they were very easy to work with and professional. I now recommend them to my friends or anyone who is in need of purchasing furniture for...

ERG Solutions is fantastic! I found them on Craigslists after searching for the Herman Miller Sayl chair. There were many other options to choose from but their willingness to stand behind their product with a 15 day return and 5 year warranty on their chairs was no comparison to others. Calling them I found Alex, the owner was incredibly accommodating. Then visiting their showroom Alex was enthusiastic, knowledgeable and professional. He ran me threw the various options, their features and prices. I left with the chair that felt the best for me and will be getting a desk from them as well. As my business grows, I will definitely use them for expanding my office needs....