Build-A-Bear Workshop — Local services in Glendale

I wish I could give zero stars. My family and I lost my brother in a car accident last month and we decided to since he was cremated that everyone was to go to build a bear get a bear created and at home we would put his ashes inside of the bear in a bag which we have done before with past family members. We went to the build a bear to do this on Friday and when we asked the woman to not stitch the bears and explained to her why she was super disrespectful and treated us like garbage saying that she could not do that. We then asked if she could stitch them loosely so we could still go home and put his ashes in the bears. She then again was very rude we tried to call corporate because we did not see this in their policy and were hung up on by corporate. The woman working in this build a bear lacked compassion, and was extremely disrespectful to my family while we are mourning and just wanting a bear in remembrance of our family member who has passed. I and a lot of other people will never support a company like this ever again. It's scary that someone as rude and heartless as the woman working in this location is even allowed to be working near children! I am blown away she then called the mall security on us forcing us to exit the mall when we were being completely calm! This place is a joke and they have just lost a lot of customers. Save your money and shop at a small...

Yall are evil!!! I came in with my daughter because it was her birthday. We specifically came today for the discount. Again, on her birthday... My daughter and I asked the woman at door what we need to do to qualify and she told us to just pick any bear and go through the process and they will discount it at checkout. We get to the register and it came out to almost $100 for a very basic bear. No addons except clothes... I informed the cashier it was a birthday and she said that only 1 particular bear qualified for the discount. I told her that was not mentioned to me and she called the manager over. She then gave me a price of over $50 for a plain bear with zero extras. Manager then told us that myself AND my daughter were lying, that we were never told that... I know what I heard and my daughter knows what she heard...

Needless to say we left without buying it on the principle of them blatantly misleading us to force full price to keep my child from crying.

I can't imagine how many other people they misled and basically forced these parents to pay full price when they were clearly expected the very well known birthday discount.

Pure evil intentions. FYI, I would have had absolutely NO problem paying the actual price but once this manager said myself and my daughter were lying, I was never going to give them a penny.

That is blatantly...

The staff was super nice and accommodating, but the store layout is horrible. The recording station is right next to the filling station. When I initially went, I had added a recorded message to my bear but upon hearing it at home, there was so much background noise. I chalked it up to being super busy and loud at the store because it was the weekend. I went back a few days later arriving right when the store opened.

The staff opened the bear so I could re-record the message in the bear. Again, all the background noise picked up. This was despite there being only two people plus staff in the store. The problem is that cthere is always people speaking at the filling station (reasonably so, as they complete the cute bear stuffing process) and the noise from the machine itself.

However, I will now be going to a different location all together to get the message recorded a 3rd time. When the store was at it's previous location at the mall, this wasn't an issue. I am annoyed that I have to make a 3rd trip for this. I urge anyone that wants to include a recorded message in their stuffed animal to go to a different location. Again, the store staff and everything else was great. I get the staff have no say in the how the layout was, just want to give...