Boba Tea Company — Restaurant in Glendale

I have been to another Boba Tea Company location that was good. This one is not. It's placed in a very awkward location in the mall that is a thoroughfare for mallgoers. The line is very long but because of how the place is situated the line has to go sideways and block the menu which is a little complicated so you need to be able to look it over. We decided to try it again anyway and just look at the menu online first. I wanted a coffee boba drink because I was tired. We waited a very long time in line and at the front of the line not having our order taken. After giving our order we waited a bit more then they called us up to tell us they were out of coffee and what else did I want. Sad face. The coffee had really been the whole point. Wish they could've let everyone know in advance they were running low so people wouldn't have to wait for nothing. So I picked some thing I really didn't want and they didn't refund me or give me a coupon or anything. Definitely going back to the other boba place nearby, not in the...

Lizette Fleifl, and her friend were extremely rude to the workers. I witnessed the whole situation and here's what really happened;

Her friend mentioned "hey the people infront of us took our drinks" it went normal. The 2 workers remade the drinks, after serving them their stolen drinks Lizette responded "next time don't bump the orders off the screen" in the rudest tone. She's claiming they use drive times and theyre slow? The drinks were remade in less than 5 minutes. And its a drink shop in a mall, drive times make no sense here? The drinks were also not forgotten per say her friend. Really a horrible person, probably has low self esteem issues, hope she gets help. And they only waited 10 minutes 🤨 Love this place and the workers are always so sweet! It's so sad to see this happen and let people just lie on...

The drinks are amazing. The boba is delicious. However, there should be a manager or an ADULT running the stand. There were 3 kids in the back and the short Asian one paid NO ATTENTION to the customers. She asked me to hold on while I was taking an order, so she could continue her gossip with her coworker. She FINALLY took our order, handed my change to me in silence with no smile, and then under her breath said “Have a good day”. Then while my bf and I waited for our drinks, I watched her crouch to the floor, talk to the girls making our drinks and proceed to go on her phone. Meanwhile ANOTHER couple was waiting for their order to be taken while she’s crouching on the floor. After 3mins, she got up off the ground and gave them the same treatment my...