Woodhouse Spa - Golden — Local services in Golden

Update:The manager got in touch with me and corrected the situation. I would recommend the business based on this and their willingness to do right by the customer. Do your research to compare other services and prices. My skin (face, neck, ears, chest) is still recovering, however I have the mental satisfaction knowing I was taken care of by the manager personally with this issue.

Original: My experience started out well enough, but it declined quickly. I was very excited to try this spa and the features they offer. Unfortunately, I experienced varying issues. When I called and spoke with a representative, they told me my hydra facial could be combined with the microdermabrasion. I was interested in both treatments. They also notified me to show up at 1:15pm even though my appointment was at 2pm. The accommodations are nice (robe, bathroom, shower, lotions, tea, snacks) and the atmosphere is relaxing. However, I ended up waiting 45 mins until someone finally grabbed me at 2:09pm. The esthetician informed me we would just be doing the hydra facial and not the microdermabrasion because it is not recommended to do both and she said I would get the same results. She also notified me the front desk gals aren’t aware of all the differences as to why or why not a treatment would be available. The service was wonderful, she was extremely knowledgeable. Sadly, when she recommended a serum for my face (I let her know I had eczema and sensitive skin) what was sold to me caused my face, skin and ears to break out into a rash and eczema flare up! It burned, turned everything red, was itchy, flakey and uncomfortable. I didn’t change my skin care routine at all except for using this product. I felt rushed out of the building when my treatment was done. My nose also had a scab from the facial treatment which was painful and flaked for a day or so. I will be returning the serum to get a full refund and will go back to Hand & Stone. I’ve never had any issues with their treatments or the products they’ve sold and recommended to me. They are also a third of the price. So much for the facial, it was initially great but the product ruined my face. Will update once I am able to speak with someone here about...

We initially had a good time there on a day date for my wife and I but when her nail chipped within a day of getting them things fell apart. She called to let them know and see if she could try to get it fixed and the lady on the phone also told of a story of how she had gotten her daughter a manicure there and had the same thing happen. Almost like it was acceptable that this happened and happened often. She then went today (9/12) to get them fixed and they told her 8 out of her 10 nails needed to be fixed… but that the other 2 were alright… even when you can see they were almost see through in part of them and in rough shape. Then the nail tech put on the wrong nail color even after my wife told her they were different colors compared to the original color, she told her it’s just that they needed a second coat… ended up being an orange compared to a red… lets just say she had to then take off the new nail paint. She assured my wife it was an easy fix, just had to removed the 8 new nails that were just painted, said again she wasn’t going to fix the other 2 even when my wife pointed out that they needed to be done and she told my wife no. She said the encounter was extremely awkward as the nail tech didn’t talk to her much the whole time and hardly made eye contact. She ended up staying there almost an hour just to get her nails “fixed” and when she got home, the new nails looked like crap and you could see through 3 of them on the corners of the nail bed. Overall, this was a situation that should have and could have been prevented especially when 8 out of the 10 nails needed to be fixed and they could have just fixed them all, said they were sorry but instead they treated her like she didn’t know what she was talking about and were rude. For as much money as they charge, $175 for both of us and a tip, we will not be going back there and I won’t be buying my wife any more gift cards to this location. Very disappointed is an...

I had my first experience at the spa and I’m not sure it was worth the cost. The spas hours are listed as opening at 10 and that’s when my appointment was scheduled. Since I didn’t arrive early I wasn’t offered a robe or time in the quiet room. Which I didn’t think you were supposed to arrive early if they aren’t listed as open yet. I did have an amazing facial and the provider did an excellent job explaining everything and all the steps. It was very relaxing. My booking consisted of a facial and sand treatment so after my facial I was asked to check back in and the front desk and then waited for the next treatment. I wasn’t really shown around or offered anything yet people around me looked all relaxed and in robes with drinks. I was then taken to the room where I would get the same treatment and was told that the rinse off wasn’t included but recommended. I’ve never had this done before and it was a gift so I just went with the listed treatment. It was not relaxing at all. It felt rushed and very awkward. The sand was literally beat off with a towel. I had a small towel with holes in it for covering and had to sit up awkwardly for half of the treatment. I didn’t really notice any benefit afterward and it would have been nice to put a robe on after instead of my clothes but that wasn’t offered. Also if you have your clothes and personal items there’s no where to put anything except one small hook. I wasn’t shown where to put my things or given much of an introduction for my first time being there. I’m not sure if the sand experience was normal since I have nothing to compare it to but I would not recommend it. I saw potential and would go back for a facial again but I’m not sure about...