FROM THE HEART — Local services in Goldsboro

I was meeting someone for coffee, got dressed and was flying out the door when I look down at my shirt theres this big tail grease stain looking back at me… i was in a hurry and needed something so i just thought “i will run in here and get a simply southern shirt or something.” Yall.. there is so much to choose from in here! The place they had in the mall was very small but myyyy have they expanded!! And they have the cutest stuff in here! The store is huge! And I was excited to see that they carry Kavu!! That completely caught me off guard and they didnt just have one thing. They have Kavu bags, wallets, and all! And of course they have soooo much Simply Southern.. jackets, vest, t shirts of course, handbags.. basically, you name it! And its all reasonably priced. I saw alot of people saying the employees were rude, and that they, the customers, weren’t greeted. I will say that while they werent overly talkative, it was never implied as rudeness, not to me anyway. I actually appreciated it because i hate going in american eagle inside Berkley mall, being followed around the damned store the whole time and being asked questions that EYE dont even know the answer to yet. That being said, please note that the store is southern based, so if that bothers you, it might just be a no for you and thats okay. But the store is very cute and wholesome and there is so much to choose from. And Im gunna...

I am going to give this place 2 stars and that's only because the customer service that I received once I got to the counter wasn't anything like the 2 customers before me. The only thing I was happy about was the fact that I got to freely shop in peace without someone constantly asking me if I needed help. I watch and listen to people as they work, just because I used to be a manager at one time and I value customer service. I watched the cashier as she cashed out the 2 women before me watching the interaction and how she asked about the rewards card and how after she signed them up and gave them their receipts she showed them their rewards points. When I got to the counter she wasn't even going to ask me about the rewards card and when she did she had to ask me for a bunch of information that she didn't ask the other 2 ladies for. After all that was done my receipt was printed she just handed it to me and she didn't even show me where my reward points were or where they would be located on the receipt. I am not trying to bad mouth this place but fair is fair. I am so tired of people working or owning businesses that don't treat everyone the same. Yes there are people who are displeasing to deal with but you deal and move on. You don't treat someone differently on based on the way they look, dress, or the color of their skin. Not saying that was the case but...

Me and my family +8 recently visited this store after hearing about how good the milkshake bar was. Where needles to say the name of place doesn’t match the attitudes and hospitality received during this business. The milkshakes were awesome customer service worse than a spilled milkshake. During the visit my nephew spilled his milkshake after only having it for 2 mins. Well I made the young girl aware of the spill she hunched her shoulders like she was so upset. Then she proceeded to the tall woman whom I’m assuming was the manager she spoke very harsh to workers if that was her. Well the young lady made me just the shake part over. Ok now I’m baffled I spent $103 in milkshakes so I would think if an accident occurred after 2 mins of having it then it shouldn’t be a problem. Well it was and I had to pay for a whole other milkshake again after getting the mangers approval’s for the transaction. Now I’m so confused because of I spent 103 dollars on just milkshakes then why would I have to pay for another if an accident occurred. Customer service needs improvement I was always taught u want ur customers to have to the best experience when visiting your store. It was ok milkshakes are awesome customer service needs training and I services because people never forget how you...