Tanger Gonzales — Local services in Gonzales

We were visiting Baton Rouge and saw a pamphlet at our hotel. So we decided to visit the outlet mall. We could not get to all of the stores in one day. Now, I am providing this rating based on my experience after a solid 2 day visit. I actually visited every store. I was surprised to find out that the coupon book that cost $5,00 does not contain exclusive offers for all of the stores. Actually several of the coupons had no value at all and were not needed, because the sale offered in store was the same as the coupon, The most disappointing was that several of the coupons have very difficult and/or limited use rules (depending on the employee you talk to in the store, as not all of the employees utilize the same set of rules) in most stores. One day I was allowed to use the coupon the next day I was denied the use for the same exact purchase. I went back to get a 2nd item after telling my daughter about it and sh asked me to pick her up one. So what would be the benefit of the coupon book? Some stores do actually accept the coupons, such as Bass, I was thrilled to shop in their store and purchase several items that were on sale and because I spent $5.00 on the coupon book I saved an additional $20+ dollars on my purchase at Bass. Thank You Bass, not to mention the employees were very nice and provided excellent customer service. I also received excellent customer service and made purchases at Dress Barn, Kitchen collection, Polo where all happily accepted the coupons with out any issues. The following stores I shopped either had No coupon in the book or refused to allow use of the coupon on my purchases Express, Coach, Reebok, Nike, Levis, Toys R Us and Guess. I chose not to make purchases at some stores that denied the use of the coupon with my purchase, because I expect to save money at an outlet mall: several of the stores had prices were the same as their department store where I would expect to pay full price. Often I would see prices that showed an inflated regular price, then a marked down price, Looked the item up online at the department store and the marked down price would be listed as the regular price, Very SAD that these stores are actually attempting to deceive customers. Would I recommend this Outlet? I would have to say yes, But I would also warn customers to be careful to avoid being deceived by some of the stores. Suggestion would be for the merchant's; Provide coupons that ad an additional incentive and actually entice customers to shop in your store and ALLOW customers to actually use them on their purchases. Avoid strict limitations because this can cost you a sale. Just survey...

Tanger mall was excellent except for one store. The name of it was the Children’s Place. So me and my son went in there and I guess we bought maybe $120 worth of clothes for his son and we said can we return them if they do not fit they said sure keep your receipt. So the next day we tried them on and they were all too big so we were gonna switch them out for a size smaller. Well, my son didn’t feel like going back to the store so I went back to the store. The same lady was working so she remembered me from the night before. I asked her can I return these like you said I have the receipt Because oh I remember you. Yes you can return them. Do you have the receipt.? I said yes here it is. She replied oh do you have the card the debit card that it was charged on? I said no I said you can have it go back to the card if that’s what you need to do but and really you don’t have to do that. Only thing I need is a smaller size. Well I could not get my money back. I could not exchange them for a smaller size I just had was stuck with them because I didn’t bring the debit card that they were charged out. I asked for the manager she was unable to do anything either not even work with me to give me a smaller size of the exact same clothesso if you’re planning on shopping there, make sure you keep the card that it was charged down and if it’s a gift, I guess you have to get that person’s...

I visited the Lids U at the outlet mall. First of all, I never leave reviews for anything. I usually don't praise people for doing what they're supposed to do. So, for me to leave any word actually holds some weight. The 2 guys in there did so much more above and beyond their job. Not only did I find a super special birthday gift, they blew my expectations out the water when they put the birthday girls name in the perfect font, with perfect positioning, and perfect color on the back of her jersey. Their customer service was outstanding. Most people I run into are irritated with just being at work, but these two guys were clownin and cool with everything. I never felt like a bother at all. They helped way more than I ever expected. This was on Sunday June 11, 2023 at approximately 3:15p. I asked for the guys names, but I'm terrible with names. They're amazing!! I hope their boss sees this and rewards them because its next to never that you get this quality of people anymore. I really and truly appreciate both fellas. And my little baby neice, Ruth, will love her gifts. I will definitely be back as long as both these clowns are there. Thank...