Walgreens — Local services in Graham

STAY AWAY FROM THIS PHARMACY CAN'T SAY I DIDN'T WARN Y'ALL .....IF I COULD HAVE GIVEN A ZERO STARS I DAM SURE WOULD HAVE GAVE THEM NO STARS AT ALL.......This pharmacy is terrible they are all so very rude from the pharmacy tech's all the way down to the pharmacist herself they have no respect for their customers at all I called to verify that my prescriptions were in fact sent to the pharmacy fist the young lady told me yesterday they were there and I could pick them up on the date I gave her then she said no I'm not showing any of those prescriptions in the computer for you I asked how come did I get a txt message saying they were processing?? She (the pharmacy tech)said oh I'm sorry what's wrong with my brain let me out you in hold so the pharmacist can verify the date with you so I waited for like 6-8 minutes for her(the pharmacist )to get on the phone I asked her very nicely wanted to verify the date I gave her the date and I asked her can you please have them ready first thing that morning so I don't have to wait for an hour to get them I will be coming straight from work to pick them up because I work night shift she said well these medication's are not to be picked up until this date which is 2 days later than what my Dr showed me in the computer that they put in so my Dr said you can get them on this date so I asked the pharmacist why are you telling me this date which is 2 days later than my Dr showed me well it's probably due to the 4th of July alot of stores are closed that day I daid well how am I supposed to get my medication if your going to be closed she (the pharmacist) then said well we are open that day I asked her again she said so what's your dam question??? I said excuse me I just wanted to know why your not letting me get them on the correct date she said well that's the date your Dr out on your prescription I said oh no he said 30 days not 32 I will be changing pharmacies I'm not going to put up with this BS EVERY SINGLE MONTH THIS IS CRAZY THEY THINK THEY CAN PLAY DR. WHEN THEIR DEGREES DON'T SHOW THEY ARE NOTHING MORE THAN AN OLD WORN OUT PHARMACIST I WILL BE GOING BACK TO WHERE I WAS BEFORE Y'ALL NEED TO GET YIUR CRAP TOGETHER OR Y'ALL ARE GOING TO BE IUT OF BUSINESS IN NO TIME CUZ Y'ALL DANG SURE WON'T BE HAVING MANY CUSTOMERS TO STAY OPEN HET SOME MORE HELP PEOPLE THAT ACTUALLY CARE ABOUT THEIR JOBS AND TAKE PRIDE IN WHAT THEY DO FOR A LIVING I ORAY THE OWNER ISN'T PAYING THESE PEOPLE A WHOLE LOT OF MONEY CUZ THEY DERN SURE...

I came at 5:30 pm after leaving the urgent care that was 45 min away to pick up my small child's medication. The prescription had been sent in by e-script by the physician I work with at the urgent care where my child had been seen, and I'd been shown the confirmation that the pharmacy did have the prescription. I showed up and asked for it, and Savannah at the pharmacy rudely snipped at me that they didn't have anything in the system. I asked that she check again since I had seen and heard of this issue at the pharmacy not refreshing their system and because I saw one -scrips myself that the prescription was sent to and received by the pharmacy. She checked and was very obviously annoyed and told me, “Well, it will take 2 hours to get these ready.” Two hours for a pre-filled bottle of liquid antibiotics and eye drops? Okay fine. I was supposed to receive a text but since it had been over two hours and I hadn't heard anything I came back- this time through the drive-thru at 7:45 pm. Now Savannah was at the window. I pulled up and asked for my child's medication. Again mind- that you 2 hours to print the labels for pre-filled bottles. They are not ready. She walks away from the window to speak to another woman working while they look over at me and giggle and print labels. She then came back to the window to ask me to pull to the back of the line so they could mix the antibiotics and call about the eye drops for clarification on the instructions. So please tell me what the two hours were for? Clearly nothing. Just trying to make it more difficult for the patients. This isn't uncommon to hear about or to happen at any pharmacy and thankfully I only needed the antibiotics last night so I told her she could go ahead and mix it but I was not pulling to the back of the line to wait for that. Savannah clearly had not done her job in the first place and had actually been deliberately trying to delay the process for my child's medication. For what purpose I'm unsure. As someone who works in healthcare and is in school for law, thankfully I'm more than aware of my rights as a patient and also know the system, and when someone is trying to take advantage of maybe someone who wouldn't know.

Better communication and some training for employees could be useful here. And if you're going to giggle and laugh try not to make it so blatantly obvious when the person is sitting directly at your window and seeing...

Lady at the front, (I didn't get her name but she wears glasses with shorter hair, she is AMAZING and so kind!!) this is NOT about her. The manager at this location, I didn’t get his name but I believe his name is on the side of the building, is an unprofessional, childish, weird dude. Backstory, I used to work at the CVS across the street, and I was never the best customer service rep toward the customers. I wasn’t in a great place mentally, and it showed in my service and I regret how I used to act towards people in my city everyday. (If you’re one of them and you came across this review, I’m genuinely sorry.) This dude was one of the guys who complained about me. Totally understandable given how I was, but over the years since that happened I’ve seen him in Walgreens a few times, and I’ve always tried to mend fences with him because unlike him, I’m mature. Today was the worst example and it’s the straw that broke the camel’s back. I go into the store to get what I need, and I accidentally walked in front of his stocking cart while I was walking out of the aisle, an honest mistake that I apologized immediately for. I then asked him how he was doing, again just trying to mend those fences, and this childish dude rolled his eyes, closed them, sighed in my face, and pushed the cart almost into my leg to get around me. I never leave reviews like this because I understand (trust me I’ve been there) that people go through a lot, but a manager acting like this? For years? Over ONE bad experience with me that I have apologized for before? Nah man, you’re weird for that. I’ve never seen a manager as unprofessional as this dude. Please for all of your sakes go to CVS across the street, Shannon White is a MUCH better manager than this dude. Again, older lady up front, short hair, glasses? You rock and thank you for being kind!! Mr. “Manager”? Cry me a river bro. 😂 Glad I called corporate on you and it made my day seeing that other people in our beautiful city think the same of you. Your favorite CVS...