Dakota TV & Appliance — Local services in Grand Forks

ABSOLUTELY AWFUL COMPANY!! First and foremost customer service is pathetic. My family and I went in to buy an appliance PACKAGE (one they were not even aware was on their website) we unfortunately dealt with a VERY rude salesperson (Rod) that should of been our first sign not to buy from here. We asked to see the AMANA appliance package... his remark was "we don't have a display for that, if you expect us to display every package we would need to purchase five more buildings) we did leave after that remark... but returned the next day and made a point to work with a different salesperson (Mike) he was very pleasant to work with, so we decided to purchase our package with him, and he told us it would be in within a week. A few days later I stop in and tell them we need to switch to a smaller fridge....I again have to deal with Rod. He tells me that even though I'm downgrading to a smaller fridge with no ice maker or water dispenser he won't do anything about the price cause they already aren't making money off our purchase.. so I ignore the comment and purchase the smaller fridge. From this point I call every week for an update on delivery, three weeks later we STILL don't have our appliances.... mind you we have a one year old, so three weeks without appliances gets kind of hard to take care of your family. After three weeks and two different salesmen, our purchase was given to a THIRD salesmen (Andy) who was also ok to work with aside from him badmouthing his fellow employees (VERY unprofessional, and irrelevant) at that point we decided we've had enough of the headache, dishonesty, and horrible service. We canceled our order and went to LOWES, we got a lower better package deal, and GREAT service, we even got free NEXT DAY delivery! Bottom line is act PROFESSIONAL, be HONEST, and treat your customers with RESPECT. Had Dakota TV and appliance done this they would have gained very...

So they were pretty fast at getting here but once they did get here the gentleman was possibly maybe 10 minutes tops then he told me that my refrigerator is not cost-effective to fix it I pay him $90 for nothing I ended up getting my refrigerator fixed for $40 elsewhere . Not sure if He told me that because they want me to buy a refrigerator from them I don’t know but honestly did not like their service at all I posted a photo of my refrigerator actually cool like it’s supposed to be and that was the problem I was having it would cool down now it stays cool like I said $40 it was fixed ( not by North Dakota tv and appliance) very very dissatisfied I will NOT be telling my friends about them . Terrible service heck he didn’t even take the cardboard off back to check those components at all . I’m sorry but if your charging 90 dollars to look at it. YOU SHOULD LOOK AT IT Properly!!!!!! To be fair the lady on phone was very pleasant and that’s pretty much the only thing I was...

Noreen and I buy our appliances and TV's from Dakota TV and Appliance. They have great product knowledge and know what brand and model of appliance is best based on our needs and our budget. All staff members are skilled, polite, work as a team, and know their stuff. They listen to their customers. If a person is looking at a big box store or online, you will not be treated nor receive the service that Dakota TV will give you and the price is just about the same or less. It is my privilege to recommend Dakota TV...