Taco Bueno — Restaurant in Grand Prairie

I usually have a good experience at this location but this evening was terrible. I placed my order in the drive thru around 45 min til closing, I didn't check my order so headed to gas station next door,then on the way home I had moved my sack and realized something was missing,my mexi dips wasn't in there, didn't get a receipt so went back through the drive thru,lights were still on and it wasn't closing time yet,no one answered so drove to window,no one came to window so I honked several times,I heard someone yell out we're closed,I held my sack up towards window and honked again,still no one came to talk to me, I called their number and it was busy signal like it was off the hook, I called another location and told them what happened and if they knew how to get in touch with the manager of that location,they didn't know and at this point I was so upset I was crying on phone telling this other girl about what I'd been through just to drive there to get food, my truck had dead battery at home and I waited for hour for assistance and then I was glad that i had time to get to Taco Bueno before they closed,not only did i not get the mexi dips but instead of the muchacho that comes with the combo it was a big burrito. So I paid $15 for a party tostada, combination burrito and the big burrito and taco was not part of my order.. I'm so upset and I'm talking to the manager tomorrow,the girl I talked to from the other location actually called me back and told me that they will redo my order the next day if the manager doesn't make it right.. I just can't believe that I was...

The night manager at this location is HORRIBLE !!! He has short dark hair and Hispanic. He is so rude to his employees and he FORCES every car in the drive thru to pull forward as soon as you pay. Then he can take as long as he wants to get the order out. He forces his employees to take the bags out on the heat and the food is spilled everywhere in the bag because they swing it on the way out. Even if there is NO CARS in the drive thru then he will still force you to drive up and park and wait. I used to go there often until he took over night shift. The service is AWFUL now and the process is ridiculous. They make everyone drive forward and park no matter what. Sounds like they are faking their corporate time for food turn out by having everyone drive out before getting food or drink. He will not make a food order for you unless you go sitting in the parking lot for 20 minutes. This has happened 4 times to me and each time the food order is wrong and they wait was 20 minutes. I will never go back. If someone in corporate is reading this then you should go though the drive there at night and see for yourself , it is every car no matter what they order. . If you go at night then this is the WORSE drive thru Taco...

Stopped by when I got off work with a taste for Nachos and I had a coupon for half off the mucho nachos. When I ordered, the lady said my total was $10.52 which definitely doesn’t add up by looking at the menu. I got to the window and showed her my coupon so she said it’s like $5 something. I asked her why when a meal says it’s $8.39 (nachos, tacos, and a drink), then proceeded to shrug her shoulders and say “ yea they’re $10.52 and half off that. I told her to just cancel my order because there’s no way a meal cost $8.39 and the nachos alone cost more. I honestly stopped by this location because it’s close to my house but I’m definitely done because this isn’t the 1st time I’ve been disappointed in their service. A couple of weeks ago my food was cold but the line was around the building and I didn’t want to get back in it. Maybe the pricing is wrong on the drive through menu but if that’s the case, it needs changing. The Cashier that was their tonight with long straight brown hair at around 6:30p needs training on hospitality, customer service, and communication. Extremely...