Staples — Local services in Grants Pass

I was interested in purchasing a chair and called to inquire about setup and delivery. the chair was advertised with free shipping. the chair was in stock at my local store.

After waiting on hold for about 15 minutes, I asked if there was a way to have the chair setup and then delivered to my workplace. The associate told me, that if I came in the store and ordered in the store, I could purchase the chair, which comes with free delivery and pay their in store setup fee of $14.95 and they would put the chair together and then deliver it.

When I went into the store, (there were only one or two other customers in the store at this time) I went to the office furniture area and looked at the chairs. I was in this area for 30 minutes, not one sales associate came to see what I was interested in.

I went to look for an associate and found one in the online pickup window. he came out to help, I showed him the chair I wanted, which was on sale for $99.00 with free delivery. Next to the price tag was another tag which offered chair assembly for $14.95.

I went to arrange having the chair assembled and delivered. I was told that I could have this done, but it would be expensive. He informed me that if they put the chair together, they would have to have the chair delivered by a third party delivery company.

I told him that I was told otherwise over the phone and asked why the chair is advertised as free delivery and you offer setup for $14.94, why if I want to do both, you change the rules?

The associate then contacted the manager over his phone, the manager said nope we don't do that.

Not once was I told why I was told differently over the phone and your in store signs also say differently. the associate didn't ask the manager to come and assist.

The bottom line, not customer service. Staples does have good prices, but you won't get customer service in this...

I went into Staples at this location in Grants Pass yesterday on 05/11/2021 and brought in 6 pages to be laminated for labels that I'm making. I asked the employee at the time if the lamination would remain sealed after being cut with the paper cutter and he said that they would be. I came in today to pick up my order and asked the same question to a different employee just to make sure. Travis is the one I spoke with today. He was very upfront and honest with me and let me know that in order to guarantee the seal, the papers should have been cut first and then laminated after. He took the time to show me an example and made sure to correct my order and make it right. He apologized even though he was not the one who made the mistake. Travis is very professional, courteous and has amazing customer service skills. He knows what he is doing and does it well. I was so impressed that I tried to give him a $10 tip, but he wouldn't accept it. I will definitely be coming back to Staples when I need office work done because of Travis. I hope his manager and other "higher ups" see his hard work and dedication and remind him what a great job he is doing, and hopefully give him a gift card as a thank you since I couldn't give...

Went in to get an image scanned and hopefully sent to my email. I've done it before, at the same store in the past but this time, the crackhead at the counter insisted that I needed to start an order, and it would take 4 days. Stopped getting my stuff printed there because of the same thing "need to submit an order and wait multiple days". Seems like their employees aren't capable of doing their jobs, which is why they keep sending people away.

I've submitted orders in the past (3 total), and each time they aren't completed on the time I was given.

2 specific times when I came in and informed the service members that my items were supposed to be done, they did not have it ready at all. Watched them struggle to find it then was told "we have to reprint it can you come back".

Used to have 4 employees behind the counter, now there's only 1 or 2. Heard management was bad, so the helpful people quit, and now they're having a hard time finding new people.

The store did great...