Ross Dress for Less — Local services in Grants Pass

I totally get that this time of year can be stressful and busy but the service I recieved was absolutely the worst I have ever experienced in retail! Not only from one of the employees but the manager as well once I called and spoke with her. I made a purchase earlier today and got home only to realize that it was improperly labeled in size, no big right? So I called very politely and asked one of the associates if there was any way that I could come in with my receipt and exchange for the correct size tomorrow as I live over 35 minutes away, she said that she could not pull anything from the shelf and that I wouldn't have much luck. I called once again and asked to speak with a manager I informed her that I was not trying to be a pain in the rear and that it was very important that I get the correct size I informed her that it was incorrectly labeled and apologized to her for the inconvenience, she said I wouldn't have much luck and and that herself nor anyone working in the store had time to go look and make sure they had the correct size and flat out said no she cannot help basically oops sucks to be you. I was and am blown away! No sympathy or desire to assist in any way shape or form I visit this store at least once a week and will no longer be shopping her. I would leave zero stars if it were possible not to mention the service while I was actually checking out. Very disappointed because I love ross always have. Good luck to the rest of you out there and have a...

I have had some mixed experiences here at this ross dress for less not all good and not all bad kinda just in-between one most of the time you can find things you are looking for! Some employees are nice nice and help full then I had this bad experience with a cashier person she was kinda on the rude side can't remember her name kinda on the heavy side not being judgmental or any thing just giving and example of what she looked like white women but any ways she was rude from the beginning snappy at us I just gave her a look like are you OK? She also only gave us one bag and cramed all our new items into one bag it was so full that the bag ripped alittle but nothing got damaged luckily 😉 can't beat the afordable prices for name brand items thanks to this store I was able to fix my wardrobe when my mom and I first moved to Oregon was 2017 in November of that year but anyways we made the move up here on greyhound and only had one roll on and I think like two bags on top of that so we really started from the bottom and now we are here took me alittle bit over 5 years to have what we have didn't even know anyone at the time and surprised we have made it this far! Plus this has been labeled of of the hardest states to make it in and we are doing just fine I did...

Ross GP has gone DOWNHILL! I used to enjoy shopping there. Haven't much since the pandemic. I had shopped at Goodwill & Harbor Freight and had cart from with toddler already strapped in. Ross had had cart rule wag before pandemic that their carts aren't allowed out of store, which makes it very challenging when transporting purchases to vehicle with children. I know they're not super in black given a person I know is being cut hours. One employee (who wasn't wearing a mask properly) said it was because of the virus. Another younger gal I attempted to have a civil conversation barely looked me in they eye. I understand she's trying to do her to job, but leaving Harbor Freights cart outside while I shopped was fine (I doubt HF is as weird) instead if returning it after shopping, but having in Ross is not. From what I did see while in there as of now, merchandise wise I would rather buy less from more expensive and quality places, or go to Goodwill. Personal opinion overall of course, but I prefer rules that make sense. Easier to blame pandemic & what works best for...