MacDaddy's — Local services in Grapevine

I decided to move our company to Apple and needed to find a good reputable source for equipment. We purchased several thousand dollars worth of equipment. . The first batch of machines that run the core of the business were great and continue to perform flawlessly. I also purchased a 13 inch Macbook pro for the front office manager to use at home. I then purchased a 2019 16 inch Macbook pro for the owner. He has never used Apple products and needed to learn how to use them. I setup the 16 inch at his home with an external monitor and keyboard and left it docked. So we never used the actual keyboard. I understand that they have a 30 day return policy and now I am told they have an extended warranty option which was never offered. They say its posted on a sign but my mistake for not seeing the sign. I had planned to trade my personal 2017 pro in and get another 16 inch 2019 and was told they would give me 250 for it, but I spilled liquid into the keyboard and it fried the computer. I took possession of the 2019 from the owner (who has decided that he wants a new M2 Pro) and brought it home. The 6 Y H N and spacebar would not work unless you applied pressure to the bottom of the case. I called and was told they would look at it. Kaleb was again accommodating and said he fixed the issue which was a loose keyboard ribbon cable. While I was there I also talked to Kaleb and asked him if it was ok if we deal only with him because the owner Kirk was very standoffish and doesn't really seem like he cares about the customers. Kaleb told me to call him or text him directly and gave me a business card. He said Kirk has been running the business for 15 years and has grown tired of it and is letting him run the business. So I took the Mac back home and it worked for a day before the issue appeared again. I had to drive it all the way back to Carrollton and was told they needed to keep it. So they gave me a loaner (an old 2015 with no USB C ports) and it didn't even have MS Office on it (Which they include with every computer) so I couldn't use it to run the business remotely. Two days later I was told it was ready and the keyboard issue seems to be fixed. He said he had to double tape it down. But now my left speaker buzzes. I know from taking it to the Apple Store that it needs the top case to be replaced to make it right. So I texted Kaleb this morning and I asked for help. I told him I understand that we are outside of the 30 days and that I was never offered an extended warranty but given the business that we have done and were planning to do I asked him to make it right. My company takes care of the customer first no matter the impact on the business. I received a response back through text from Kirk and he said that we are outside of the 30 days and they have done "more than they normally do" and that if I don't like it then we can do business elsewhere. And then he texted me that this is a personal line and not to text it again. I responded that I was given the business card with the cell number on it and was told to text it. I told them I will just post a review of our experience and move on. He responded that if we put a negative review on his company that he will put 10 on ours and "damage our company way more than it would damage his". He then called me and told me that 'I am overweight, have no friends, and no one likes me so I should kill myself' and that If I want to go to war with him then we will. I have the texts and the audio recording. All I can say is stay as far away from this business as possible. They may have great deals and seem friendly when you are purchasing, but with an unstable owner and responses like that to customers who are trying to do business with them no one should ever even think of walking in that door. EDIT: I took the computer to another comany and was told it was missing screws and had coffee spilled inside and the keyboard was taped up to rig it. Had to trade it in...

I am truly grateful to Kirk and his team at MacDaddy’s for the incredible service they provided. I can’t express how happy I am with the results. My iPhone had completely stopped working, and the logic board had become faulty. In this stressful situation, my main concern was how to recover the precious memories stored on my device. After reaching out to several places without much success, I was fortunate to find MacDaddy’s. From the moment I spoke with Kirk, I felt confident that they could handle the job. His assurance and professionalism were immediately apparent, and I trusted them completely. Within just two days, they had recovered all my data! The speed, communication, and care they took throughout the process were outstanding. I am beyond satisfied with their service. If you ever need data recovery and any other issues, don’t think twice—go to MacDaddy’s. Kirk, thank you so much for your exceptional work, your quick turnaround, and for keeping me updated every step of the way. You truly deserve infinite stars! I will definitely be back if I ever need your...

Terrible company. I came in and talked to them about repairing my Macbook Pro. They seem to be very shady people. The building is very old and outdated. Prices are over inflated compared to another business I have shopped. A 30 day warranty? Thats crazy! They will not stand behind products or repairs. I read previous reviews and see that the owner of this business should not be running this company and from what I have read his son shouldn't be repairing computers either. Very interesting how they got that review and then several 5 star reviews almost immediately. Seems like they are hiding something. I will be taking my business elsewhere and those who choose to risk coming to this company for repairs or purchases can do so at their own risk. Read the reviews carefully because there are more than one reviews warning customers away. I called the other company in the review and they seem to be very trustworthy. Also Google the owner. I was very surprised as to what public information I was able to find. I will...