Beam Easy Living Center — Local services in Grass Valley

We purchased a full kit for our central vacuum for them. Prior to purchase, we brought in a picture of our power unit to ensure we got a compatible kit. Well...after several months’ of use, the handle stopped working. It was replaced under warranty (but I had to pay a $10.00 service fee). A few months later and the same thing happened. This continued every several months for years. With the second problem, we asked if there could be a compatibility issue. We were assured it was not possible. The same song and dance continued 6 or more times, and they even refused to look at pictures of our unit again, saying it was impossible for there to be a comparability issue. We insisted that they check out our system at home, but there was nothing wrong with our system. At that point (more than 2 years after our problems began), we were told they would contact the manufacturer. Around this time, one employee let it slip that at least ten other customers had the same problem (after we were about to buy a whole new power unit). Several weeks later, they told us that they spoke to the manufacturer and...lo and behold...there is a compatibility issue between that kit and older units. A bulletin came out from the manufacturer TWO YEARS PRIOR about the problem, but this distributor either never read it or never bothered to pass the information along to their customers.

So...we were told they would credit us the purchase price for the original kit towards a new one. I insisted they give me exact numbers because I do not like being surprised. So the rep called me back sometime later and gave me exact numbers: what they would credit us for the kit, what the excess would be that we would be responsible for, and we confirmed on the length of the hose (35 ft.). He told me that a 30 foot hose would be $40 less.

Well, when my husband went to make the exchange, their story changed: they would only credit us a fraction of the purchase price because our kit was over 2 years old. Initially, he was told by the sales rep that the manufacturer would be crediting their retailers for these kits because they were sold to incompatible units. But, they were trying to charge us more than $50 than was quoted. And then their story started changing...

They were losing money because they couldn’t resell our unit! They quoted us for a 30 foot hose, not a 35 foot hose! They NEVER gave out exact numbers! And the list goes on... my husband was finally able to get them down close to their initial quote, but the amount of time and frustration they have caused us certainly not worth it. Hopefully we can find someone else to honor the warranty on this new kit so we never have to deal with this...

I am sorry to write a bad review for this company, which we have used and known for years. My husband and I puchased an LG 48-inch TV from Beam on June 21, 2024. $1650. Out the door I go and we have our local cable service tech install it. Once installed, the tv will not turn off. We use the remote, turn it off, and 5 minutes later the tv comes back on. We have Beam tech come out, $140, and he isn't able to fix the problem. Now I have to go to LG and have them repair it. This tv is used in the bedroom for my ill husband so I plug it in and then unplug it in the middle of the night. Trying to get LG to come repair has been a nightmare. I went to Beam owner, asking them for a refund, and to have them honor the product they sell. No, they don't refund and once out the door I have to deal with LG. I am sorry I've learned a $1650 mistake by not asking, but I trusted Beam.

It is now August 2, 2024 and STILL can't get LG to come fix TV. I keep Beam informed all along of no progress and they just say they are sorry. Owner did send back my $140 check saying he was sorry and thanks for my business.

I went to Target last week, spent $380 on a Samsung tv. The clerk said she'd help me take the tv to the car and any problems bring it back in 30 days! Replaced the LG with new tv as we had to alleviate the stress with this and have a working tv. The LG is in its box awaiting a repair tech.

We shop local and am so sorry Beam fell short on all accounts. I walked in, gave them $1650 and I walked out with nothing. Seven weeks later, I have no working LG tv and no assistance from Beam or LG. Something is terribly wrong with this...

Be careful to avoid exorbitant bills for their services. We had Beam relocate a whole-house vacuum inlet about 6 ft from its original location. There was easy stand-up under-house access to the piping and the drywall was open on one side of the wall making it easy to bore a hole. I had already cut off and removed the old inlet. What should have been a quick and easy job for one person to install the new inlet turned into 1.5hr for 2 people and a $500 labor bill ($125/person for the 1st 1/2 hour and $125/person/hour after). They claim they can't give exact estimates in advance, which I can understand. But if I had had any idea that the cost would be that high, I would not have hired them. When I called them after requesting a copy of the invoice (they didn't leave one), I was told, repeatedly, that I had been informed of their rates and authorized the work. Bottom-line though - this should not have been a $500 job! To top it off, they didn't install the inlet flush with the drywall (see attached photo), so I am going to have to pay extra to our drywall contractor to have this repaired when they come...